Peggy Gritt

Peggy Gritt Email and Phone Number

Principal Consultant, VoIP Institute, Inc. @ VoIP Institute, Inc.
winnetka, california, united states
Peggy Gritt's Location
Greenwood, Indiana, United States, United States
Peggy Gritt's Contact Details
About Peggy Gritt

My goal is to assist organizations to move to Voice over IP VoIP and communications technology and to make vast improvements in their business processes as part of that migration. My speciality is in assisting organizations with customer experience improvements by adopting a customer-centric viewpoint toward their communications technology. Many times this means drastic savings in communications and staff costs as well as revenue improvements. I focus on the business process combined with the appropriate technical design and/or technology applied to the issues.Specialties: Due to my extensive background, requirements planning processes and building appropriate designs for large deployments and migrations is my specialty - especially small to large-scale contact centers. I have know voice over IP and the standard called SIP or Session Initiation Protocol as well as IP PBX and IP-based ACD. I also consult in speech recognition and IVR technologies and can help companies improve their customer's experience with self service and contact center technologies.

Peggy Gritt's Current Company Details
VoIP Institute, Inc.

Voip Institute, Inc.

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Principal Consultant, VoIP Institute, Inc.
winnetka, california, united states
Website:
voip.com
Employees:
135
Peggy Gritt Work Experience Details
  • Voip Institute, Inc.
    Owner
    Voip Institute, Inc. Jan 2006 - Present
    Provide consulting services, workshops and training on VoIP for IP PBX and IP contact center design, selection, and request for proposal (RFP) processes. Also provide consulting on customer experience improvements with business and customer-driven communications. Speech recognition user interface design and requirements planning.
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  • Interactive Intelligence, Inc.
    Sr. Director, Product Marketing
    Interactive Intelligence, Inc. Sep 1995 - Dec 2005
    Managed product marketing group and product line positioning for VoIP IP PBX, multi-channel ACD, IVR, unified messaging, voicemail, predictive dialer, and e-mail knowledge management products. Global position and travelled to over 20 countries launching products and releases to over 130 worldwide partners. Final year at Interactive also managed channel marketing.
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  • Klf Business - Now G3Tp, Inc.
    Application Consultant
    Klf Business - Now G3Tp, Inc. Sep 1991 - Sep 1995
    As an Application Consultant, I designed, installed and maintained interactive voice response systems, ACD management information systems, and call accounting systems. Installed IVR interactive voice response for the following industries: insurance, banking, hospital, government, and university.

Peggy Gritt Skills

Program Management Cloud Computing Management Saas Product Management Call Centers Project Management Strategic Planning Team Building Voip Business Process Improvement Leadership Crm Vendor Management Business Planning Marketing Strategy Strategy Process Improvement Team Leadership Leadership Development Marketing Telecommunications Public Speaking Nonprofits Business Development Software As A Service Call Center Organizational Development Change Management Training Contact Centers Proposal Writing

Frequently Asked Questions about Peggy Gritt

What company does Peggy Gritt work for?

Peggy Gritt works for Voip Institute, Inc.

What is Peggy Gritt's role at the current company?

Peggy Gritt's current role is Principal Consultant, VoIP Institute, Inc..

What is Peggy Gritt's email address?

Peggy Gritt's email address is pg****@****tec.org

What is Peggy Gritt's direct phone number?

Peggy Gritt's direct phone number is +170328*****

What are some of Peggy Gritt's interests?

Peggy Gritt has interest in Interests Include Voip, Asr, Acd And Other Technologies, Ip Pbx, Speech Recognition, Ip Contact Center, Ivr.

What skills is Peggy Gritt known for?

Peggy Gritt has skills like Program Management, Cloud Computing, Management, Saas, Product Management, Call Centers, Project Management, Strategic Planning, Team Building, Voip, Business Process Improvement, Leadership.

Who are Peggy Gritt's colleagues?

Peggy Gritt's colleagues are Turaj Forodian, Talmadge Young, Dina Bennouna, Louis Eder Ii, Kiran Kumar, Vikram Sahil, Luz Karimen Olivero Cabrera.

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