Manage Customer-facing implementation projects. Mentor and train new Project Managers in the Professional Service organization. Lead internal business process improvement projects. Identify gaps and provide solutions. Work cross-functionally with Sales, Marketing, Operations, Product Engineering, Finance, Solutions Consultants, and Alliance Partners. Advocate for customers. Provide Program Management for select strategic customers. Respond to escalations and prevent churn. Provide subject matter expertise for banking applications (e.g. Cash Application Management), EDI, and ERP applications.

Lead software implementations with client project teams based in the US, Canada, Europe, Australia, Hong Kong, Israel, and United Arab Emirates. Collaborate with teams in India and The Philippines. Increase efficiencies at client companies by implementing software which connects two SaaS application, such as NetSuite, Salesforce, Jira, Zendesk, OpenAir, and ADP.

Manage multiple client-facing projects concurrently, interfacing with up to 40 different client companies per week, to implement and customize Celigo Salesforce-NetSuite Connector and Celigo Lockbox Connector. Provide subject matter expertise. Manage project scope and facilitate change management. Write requirements documents. Created User Acceptance Testing (UAT) template. Maintain project status and resource requirements. Lead meetings between the Celigo technical resources (Software Developers and Technical Implementation Consultants) and client project teams.

Managed a software implementation project of a financial / HR / Payroll system for 19 school districts, impacting 10,000 employees, with an annual payroll of $500 million. Created scope statement, implemented change control process, and led Change Advisory Board (CAB), thus achieving the goal of improving the decision making process.

* Led multiple business process improvement projects with cross-functional teams, such as upgrading the ERP software; implementing sold-to customers, credit cards, and consignment module to ship evaluation units.* Collaborated with Operations, Order Management, Customer Service, and Finance teams. Liaised with software vendors, documented new procedures, tested new processes, supported month-end processing.* Supported variety of business systems applications: Expandable (ERP), eReq (web-based purchasing), Knowledgesync (query/report distribution), FRx (financial reports), Agile (PLM), Equity Edge (stock)* Demonstrated resourcefulness and ability to learn new systems, business model, and industry.

Managed and mentored an international team of employees and consultants from Europe, India, Hong Kong, and within the US. Provided world-wide support for QAD MFG/pro system, plus SAP EDI and OTC (order-to-cash) modules. Maintained 95% customer satisfaction level while reducing consulting rates by 46%. Liaised with over 50 external customers. Led a project to improve EDI invoice process. Result: customers paid promptly. Financial impact: $1M. Presented proposed changes to the Change Advisory Board. Represented team at Incident Management and Problem Management meetings. Acknowledged as a critical thinker. Contributed to the implementation of SAP: a very aggressive project on limited time-line. Acclaimed as an expert, selected to train both Deloitte and Satyam consulting teams. Provided tribal knowledge about customer business requirements during the blue-print stage of the project. Successfully executed User Acceptance Testing (UAT) with SanDisk's customers. Received 100% approval by internal business owners. Developed and taught a course for Sales Operations / Customer Service teams. Rated as excellent instructor by 100% of the students. Demonstrated loyalty and dedication by working long days and weekends (60-75 hours per week).

Liaised between IT and internal customers such as Sales Operations, Credit Analysts, Collections/Deductions Analysts, Revenue team, Inventory Managers, etc. Supported over 60 internal customers, and received a customer satisfaction rating of 97%. Implemented EDI purchase orders, invoices, advanced ship notices and other electronic documents with numerous OEM and retail customers. Supervised and mentored a full-time intern. Brought her up to speed in 6 months, although she had no prior IT experience. Participated in a 5-person cross-functional team to convert select customers to a consignment model: reviewed contracts, coordinated the customer master conversion, performed end-to-end testing (from PO to invoice creation to revenue recognition process). Implemented Sarbanes-Oxley 404 security controls, participated in audits, ensured compliance. When SanDisk acquired M-Systems, liaised with personnel in Israel on a project to fuse the two companies’ customer master databases.

Participated in the selection of a new ERP application. Co-wrote the Request for Proposal (RFP) which detailed each software module, how SanDisk utilized the system, and the unique requirements of a semi-conductor manufacturer. Reviewed responses, analyzed compatibility, created a short-list of contenders. As member of a 6-person team, implemented QAD MFG/Pro in 5 months. Project was completed on-time and in budget. Personally designed and documented new business processes. Trained Sales Operations personnel on new processes. Participated in the go-live data conversion and validation.

Joined SanDisk when it was a start up. Contributed to taking the company public. Implemented Hyperion's Pillar forecast system. As the sole business application person in a 3-person IT team, supported all business users of the Manman system: prioritized requests, developed reports using UDMS 4GL, modified and maintained batch scripts and programs, performed DBA duties such as data backups and de-fragmenting the database.

Provided technical support for external customers who used the ASK MANMAN ERP application. (Computer Associates acquired The ASK Group, whose original name was ASK Computer Systems.)

Provided technical support for external customers who used the ASK MANMAN ERP application. Installed DEC/MANMAN at client sites. Taught System Manager and UDMS Report Writer classes. Created custom UDMS reports for MANMAN customers. Provided system managment consulting services such as performing unload/loads. Wrote database queries using DBQ.