Peggy Passaro Email & Phone Number

Liaise with Sales Departments to gather information on customer order protocol and billing requirements and build the internal fulfillment systems and support teams to service the new account. Lead project teams of 5 to 10 associates per client account. Develop and assign tasks, monitor deadlines, and host weekly calls to review progress of each task to ensure the team meets the designated implementation date. Support Sales and Operations teams by researching and resolving business and operational issues impacting customer roll-outs. Consistently contribute to process improvement efforts. Notable Achievements:♦ Prepare and customize implementation plans for prospective customers resulting in new revenue. ♦ Manage up to 10 simultaneous new account implementations each with independent project teams.♦ Coordinate customer activities, troubleshoot account issues, and develop training to support sales channels.

Subject Matter Expert accountable for assessing commercial field rep training needs and collaborating with District Managers to develop and deliver customized training to support pipeline management, customer acquisition, and onboarding troubleshooting. On-call support to answer calls from the field to support booking new customer accounts. Notable Achievements:♦ Developed and facilitated training modules on new account set up, working new leads in Salesforce Automation, and commercial credit information for new hire commercial field representative training sessions in Norman, Oklahoma. ♦ Contributed expertise to development and roll out of online maintenance forms to the commercial segment. ♦ Selected to assist sales reps with the Retail Connect procedure: Qualifying criteria for billable cards, application, terms, and conditions forms. Additional Positions with OfficeMax (formerly Boise Cascade Office Products), 1984 to 2001: Purchasing Specialist Inventory Management, Credit Collector, Customer Service Representative.