Peggy Roberts Email and Phone Number

I managed all Client Care for Value Added Resellers (VAR) who represented more than 2 Million in annual revenues in the last 11 years. (Work gap was to take care of elderly mother)As a business professional, I have excellent communication skills and proved my OJT skills with success in order, vendor management, and 3rd Party Enrollment and SLAs. I have also performed and documented project work such as Accounting audits and conversions of (CRM) Customer Relationship Management platforms like Salesforce, Citrix, Oracle, as well as Knowledge Base conversions with website Admin access to provide content and article editing.EXPERIENCE eMDs, Inc., Austin, TX, (worked remotely Atlanta, GA)Senior Client Care Analyst – 2016 to 2019MCKESSON PROVIDER TECHNOLOGIES, Alpharetta, GA, 2008 - 2016Senior Client Care Analyst – 2011 to 2016 (April 1, 2016 Acquired by eMDs)______________________________MCKESSON CERTIFICATIONS & AWARDS2020 – Contact Tracing Certification from John’s Hopkins University 2008 – 2019 HIPAA certified with McKesson and eMDs2012 – Six Sigma Lean Yellow Belt Certification, and 3 Executive monetary performance awardsPGA TOUR SUPERSTORE E-COMMERCE, Atlanta, GA, 2006 – 2008E-commerce Specialist GEORGIA DOME, Atlanta, GA, 1997 – 2006Senior Executive Account ManagerEDUCATION AND AFFILIATESGraduate Assistant, Adjunct Professor, WESTERN CONNECTICUT STATE UNIVERSITYGraduate Assistant with team responsibilities and Adjunct Professor of Physical Education.Assistant Women’s Basketball Coach and Academic Team Tutor.BA, Physical Education/English, SAGINAW VALLEY STATE UNIVERSITY President and Dean List, graduated Cum Laude.Softball Scholarship Recipient.National Honor Society, Alpha Chi Fraternity for Education.Secondary Teaching Certification in CT and MI.AFFILIATESPresident and 8-year Atlanta Board Member with Executive Women’s Golf Association.Professional member of Women’s Basketball Coaches Association.Vice President of Greater Danbury Business Association.Secretary for Finance Committee at St. Mark United Methodist Church.