Peggy S Miller Email & Phone Number

Fort Worth, Texas, United States

Provides leadership, planning, organization, direction and management to the activities and operations of Accounting Services, Administrative Services and Contact CenterServices areas in the Water Customer Relations Division. Performs a variety of financial functions, including billing, accounting and debt collection; and develops, administers and monitors annual budget.

Bastrop County, Texas, United States

Austin Texas

Responsible for managing, monitoring and controlling budget expenditures of over $ 3.2 M for the City of Austin Billing System. Forecasting operational needs to enhance the billing services systems for the electric, water/wastewater, other city services utilities. Coaching, mentoring and serving as a guide for peers and staff to better align our customer service business objectives with the organizational strategic goals. Managed 6 Customer/Account Managers and 100 + employees. Providing a total understanding of the end-to-end (meter to cash) billing systems and working to continually improve processes, maximize resources and minimize risk. Developing collaborative ways to drive technological solutions that support our billing systems which include Customer Escalations, Contact Center, Field Services and Collections. Responsible for managing the Remittance Processing functions; this department processes over 484,000 utility payment transactions and post an average of $115 million monthly to the Accounts Receivables ledger. Also, responsible for the Austin Energy's Branch Services; which provided full walk in services function for all utility customers; which include processing payments, start and stop services, escalation and account counseling. Serving as an advisory to other enterprise departmental billing systems, Water, Solid Waste Service, Transportation, etc.

Austin, Texas Area

Managed staff of 2 Customer Account Managers and 50+ employees. Responsible for develop and implement short and long range strategic plans for collections efforts for Austin Energy, Austin Water Utility, Austin Resource Recovery and Public Works Divisions. Develop sections policy and procedures for the Austin Apartment Community. Create service levels agreements with all City Services. Responded to internal and external audits. Monitored budget expenditures of over 1.2 M for division. Coordinate division/section activities for hiring, evaluation and review and dismals of employees. Assign and prioritize projects and work activities with all Customer Care Divisions. Developed information systems and processes for financial status of customers and status of collection efforts. Single Point of Contact for escalated issue with the City Manager Office, Public Information Office, City Department Heads and Austin Energy's Management Team.

Austin Texas

Managed the Multi-family Continuous Service Program and Service Orders Closing Process Divisions. Managed 4 Customer Services supervisors and 22 + employees. Design and implement short and long range strategic plans. Develop sections policy and procedures. Responsible for all aspect of hiring, evaluation and review, and dismissal of employees. Create and monitor budget expenditure. Assign and prioritize projects and work activities. Coordinate division/section

Bachelor Of Science (B.S.), Management, Summa Cum Laude

Activities and Societies: Alpha Beta Kappa

Associate Of Applied Science (A.A.S.), Business Administration/Management, Cum Laude