• Streamline processes• Grow service organisation to allow for larger volumes• Make a study of major European markets• Negotiate customer services in target countries• Generate working business plan to apply for fundingThis work was done in conjunction with an IPMA level-D and business excellence training.

• Optimise Nokia's mobile software development process to include supplier development teams, taking into account legal aspects, technological limitations, tool version synchronisation, way of work protocols, change management, requirement management and smooth exchange of SW code lines• Negotiate with new and potential suppliers which software development and exchange methods are to be used if collaborating with Nokia• Automate open license software sharing from Nokia internal software… Show more • Optimise Nokia's mobile software development process to include supplier development teams, taking into account legal aspects, technological limitations, tool version synchronisation, way of work protocols, change management, requirement management and smooth exchange of SW code lines• Negotiate with new and potential suppliers which software development and exchange methods are to be used if collaborating with Nokia• Automate open license software sharing from Nokia internal software baseline to Symbian Foundation databases, taking care that licensing issues and all other legal aspects are taken care of (this involved synchronising over 100 project teams internationally) Show less

• Closely follow technological developments in international trade fairs and identify future trends to report to higher management• Negotiate R&D direction with main suppliers, ensuring good support for future products• Design an algorithm to easily analyse competitor data and highlight areas of strength and weaknesses in Nokia's hardware adaptation software

• Coordinate international teams around the globe (Canada: BC, USA: CA and TX, United Kingdom, France, Italy, Finland, India, Singapore, China and Japan), including requirement management, change management, error management and project team action follow-up• Organise joint problem solving workshops between Nokia and its main suppliers to track down errors, both on hardware and software sides• Ensure Nokia has a demonstrable N96 product for the Mobile World Congress 2008 in… Show more • Coordinate international teams around the globe (Canada: BC, USA: CA and TX, United Kingdom, France, Italy, Finland, India, Singapore, China and Japan), including requirement management, change management, error management and project team action follow-up• Organise joint problem solving workshops between Nokia and its main suppliers to track down errors, both on hardware and software sides• Ensure Nokia has a demonstrable N96 product for the Mobile World Congress 2008 in Barcelona• Coordinate efforts to iron out all remaining memory and performance issues to reach sales readiness parameters in time for retail shipping start Show less

• Coordinate development team efforts with customer operator needs worldwide• Negotiate time schedules and release dates, keeping system roadmaps up to date• Assist top management in resource planning meetings

• Browse for potential customers• Identify their needs and initiate contact to sell strategic advice

• Design and code subscriber management and mobile security systems for mobile networks• Prepare feasibility studies• Write implementation specifications• Present new functionalities to product sales teams worldwide and to key customers directly

• Sell home electronics equipment to walk-in customers in a high-street shop environment• Install electronic equipment in customers’ homes• Install LAN connection between shop and repair workshop for easy follow-up of pending repairs• This was a weekend and holiday job while studying and full time after graduating from Bath University.