I have more than twenty years of experience in Information Technology with a degree in BS in Information and Computer Science. I have worked in different institutions like Government, IT services, Food and Beverages, and Multi-national event organizer company with offices around the world. I have hands-on experience with different hardware, software application and networking. Please see the below list for your reference.Duties and responsibilities like engaging with end-users thru incoming calls/email, providing real-time technical support to end-users remotely and on-premise with a guarantee to finish it at a given time. This will include account set up, password reset, creating a mailbox, and configuring account policies. Installation, troubleshooting, and resolving all technical issues with regards to hardware (Server\Desktop\Laptop, Routers\Switches\Printers, Point of Sale, and CCTV). Software (Windows\Mac OS, Subway POS System, Microsoft Office, and Focus EMS, etc). Networking (Routers, Switches, LAN installation, Access Points, VPN) issues with regards to LAN, WAN, and Wifi connections. Communicating with the service provider (DU, Etisalat), making sure WAN connections are up with minimal downtime. Engaging with suppliers to make sure that we got the best price in the market in terms of buying the equipment needed in the Office/Stores. Creating a phone/tab app using office 365 Powerapps to automate our IT inventory. Worked as a Team Leader - System Support Specialist (Asia Pacific Region) managing Dubai, India, Sydney, and Singapore Offices in one of the leading Event/Conference Organizers in the US. I am a consistent and excellent employee being rated by my co-employee, a highly motivated, dependable troubleshooter and problem-solver of whatever the end-user or a client is facing. Taking full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop Infrastructure. Determining the increased cases received by the IT Helpdesk. Taking part in upgrading and updating the system’s applications, installing it with up-to-date descriptions. Supporting and preserving the Virtual Desktop setup of the institution, which includes, the AppSense and XenDesktop, XenApp, and others.I can contribute my knowledge and can perform confidently and effectively under pressure and can work with less or no supervision.Awards IQPC Employee of the Year - 2014 IQPC Employee of the Month - June 2012
Listed skills include Networking, Team Management, Project Management, Active Directory, and 22 others.