• Created and maintained excellent relationship within the customer organization (dealers) and sustained the contacts across all levels up to decision makers.• Provided technical support and air conditioning solution to all sales enquiries/project bids/tenders; equipment selection to designing.• Achieved quotations, sales booking, and invoicing to ensure the punctuality of deliveries.• Monitored & followed up on the account statement & payment regularly to ensure a good credit record for the customer.

• Visualized the user-experience design of mobile application.• Negotiated with suppliers.• Conceptualized and designed the product design concepts according to the customer requirements.• Collaborated with project leader and engineers to conceptualize, design and develop new product concepts.• Analysed and troubleshoot product issues and constraints in a timely manner.

• Generated the feedback from customers and informed to the engineers/technical providers or vice versa.• Prepared Daily Report to the assistant manager of outbound department.• Trained to be a back up to front desk.• Responsible for data entry and other light office duties such as copying and filling.