• Supervising and managing the front of the house staff.• Mentoring and training all new and existing staff as to the operating principles of thebusiness and in compliance with all the regulatory requirements.• Planning and organizing special events and dining experiences.• Speaking with customers/guests to assess their satisfaction with meals and service.• Ensuring customer queries, complaints are attended to and resolved in timelymanner.• Stock taking, ordering, and financial transactions.• Reporting, monitoring and evaluation of business as a whole and individual staff.• Ensuring dining facilities comply with health regulations and are clean, functionaland of suitable appearance.• Arranging and coordinating services, such as venue facilities, catering, audiovisualequipment and signages.

- Managing two restaurants: Harbourfront Seafood Restaurant Sydney and Bay Nine Omakase.- Maximised revenue by turning simple inquiries into reservations, including collaboration of group bookings, cancellations and amendments with sales department for weddings and social events.- Created daily floor sheets outlining reservations.- Collaborated with Kitchen and Management departments personnel to convey guest needs and achieve smooth arrivals.- Responding to emails, online, in-person requests and incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings. - Provided customers with information about availability and pricing. - Prepared customer invoices, accepted payments and processed refund and cancellation requests.- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Worked flexible schedule and extra shifts to meet business needs.- Collected and authorized payments, refunds or exchanges of guests via email, in-person or over the phone.- Greeted customers entering store and responded promptly to customer needs.- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.- Organized and supervised social events at the restaurants.- Report and oversaw reviews and complains through email and social media alongside upper management team to resolve necessary issues.

Duties & Tasks:- Responding to inquiries concerning services provided and costs for room and equipment hire, catering and related services- Meeting with clients to discuss their needs and outlining package options to meet these needs- Arranging and coordinating services, such as conference facilities, catering, signage, displays, audio-visual equipment, accommodation, transport and social events, for participants- Organising registration of participants- Overseeing work by contractors and reporting on variations to work orders- Ensuring a clean, safe and well-maintained venue at all times- Managing bar & cellar operations, assisting in stock control and minimizing wastage

A hospitality agency that specializes in providing a specific profile of waiting and bar personnel for a private or corporate event.Responsibilities• Provide catering services• Assisting in setting up and dismantling event space

Responsibilities• Responsible in producing detailed proposals and contract for a client based on their needs and events requirements• Preparing event order for the clients, Chefs, and Operations Manager • Updating daily board figures that includes actual events, inquiries and contracts• Manage and coordinate event logistics including catering and accommodations

Responsibilities• Assist in operational managerial and administrative roles• General research such as venue provider and suppliers for the festival

Responsibilities• Unload delivery trucks and unpack merchandise daily• Provide customer service and direct contact with customers• Work with cash register that includes receiving payments, return and exchange of products from customers• Handling garment care such as folding, hanging, tidying, displaying and replenishing

An event company that offers to organize and manage events such as gala dinner, conferences, fundraising, product launch and exhibition.Responsibilities• Manage and coordinate suppliers and all event logistics including catering and venue• Managing all pre-event planning such as organising guest speakers and delegate packs• Coordinate suppliers, handle client inquiries and ensuring the event runs smoothly• Assisting during the events including crowd management• Research for suppliers, vendors, entertainers for events purposes and liaising