Isotta Peira Email & Phone Number

Spain

As a sponsored contributor, I dedicate my entire week to support and empower the WordPress.org community. 2023Keep supporting local communities and Meetups, my main focuses have been:- increase the number of WordCamps and bigger events- improve the community team contributor' experience and processes- improve the global sponsorship experience and processes for sponsors and event organizersHighlights of 2023:· 116% increase of WordCamps and bigger events (19… Show more As a sponsored contributor, I dedicate my entire week to support and empower the WordPress.org community. 2023Keep supporting local communities and Meetups, my main focuses have been:- increase the number of WordCamps and bigger events- improve the community team contributor' experience and processes- improve the global sponsorship experience and processes for sponsors and event organizersHighlights of 2023:· 116% increase of WordCamps and bigger events (19 in 2021, 26 in 2022, 70 in 2023)· 58 active community team contributors· 2410 Meetup organizers· 515310 Meetup members· 748 Meetup groups in 108 countries2022My main focus has been the Meetup Reactivation Project. I lead 3 international remote teams that support and inspire over 200 local leaders in Europe, Africa, and Spain/LatAm to bring back in-person events and engage with their communities.Highlights of 2023: the percentage of dormant groups reactivated.· Worldwide: 57% · Africa: 59%· Europe: 52.7%· Spain/LatAm: 64.5% Show less

Madrid, Community Of Madrid, Spain

Eat In Madrid is a community for people who love to cook and eat in at home. We support each other in finding ingredients and creating great-tasting meals in the kitchen.Main responsibilities and achievements:· Creation of engaging content that stimulates the members' engagement· Participation in the group discussions· Creation of the monthly newsletter with additional content and quizzes to stimulate the members' entertainment· Design entertaining activities to feature… Show more Eat In Madrid is a community for people who love to cook and eat in at home. We support each other in finding ingredients and creating great-tasting meals in the kitchen.Main responsibilities and achievements:· Creation of engaging content that stimulates the members' engagement· Participation in the group discussions· Creation of the monthly newsletter with additional content and quizzes to stimulate the members' entertainment· Design entertaining activities to feature community experts on live cooking shows· Building strong relationships with the new members and bonding with the veterans Show less

Online events for remote teams focused on Sustainability and Sustainable Cooking consisting of a 1-hour session with a sustainability expert and a cooking coach, in two formats:· A monthly free event open to the general public.· Tailored and private online Corporate events for Remote Teams.Main responsibilities:· Management of a 3-people team coordinating social media campaigns, written and visual communication, expert scouting, and event activities.

Madrid

Eatsperience Madrid is a safe place for all food curious around the world who want to connect with themselves and other people through a stress-free and social activity to create a gratifying memorable moment while improving their cooking skills.Main responsibilities:· Creation of an innovative business model offering online cooking activities to more than 500 participants over the course of 2 years with private and corporate groups.· Development of the brand identity… Show more Eatsperience Madrid is a safe place for all food curious around the world who want to connect with themselves and other people through a stress-free and social activity to create a gratifying memorable moment while improving their cooking skills.Main responsibilities:· Creation of an innovative business model offering online cooking activities to more than 500 participants over the course of 2 years with private and corporate groups.· Development of the brand identity, aligning written and visual communication through the main digital communication channels. Website maintenance and revamp and E-commerce integration.· Design and realization of marketing strategy and sales campaigns via social media and email marketing.· Carried out post-sale customer satisfaction surveys to improve the customer experience and reach 100% on both CSAT and Net Promoting score.· Implementation of SOP and automation to optimize over 30% of the time per operative customer-related tasks.· Work organization and management via project, knowledge, and time management tools to coordinate and supervise a 3-people team.· Organized and lead online events and webinars in 3 languages, coaching participants from around the world, on culinary arts and cutting-edge sustainability topics.· Built and currently manage a community of over 3K members (and counting!) Show less

Madrid

· Coordinated quality assessments and analyzed Customer Satisfaction Index scores to implement specific training actions to meet the best quality standards for more than 400 employees and team managers, on 4 markets, and 5 travel products.· Coordinated and supervised training programs across 5 offices in 5 countries.· Delivered training sessions in 4 languages for both sales and post-sales departments, in-person and remotely.· Created and translated training material and knowledge… Show more · Coordinated quality assessments and analyzed Customer Satisfaction Index scores to implement specific training actions to meet the best quality standards for more than 400 employees and team managers, on 4 markets, and 5 travel products.· Coordinated and supervised training programs across 5 offices in 5 countries.· Delivered training sessions in 4 languages for both sales and post-sales departments, in-person and remotely.· Created and translated training material and knowledge base for 4 markets of sales and post-sales departments. Show less

Madrid, Paris, Rabat

• Quality and sales integration project between our offices in Spain, France and Morocco• Outbound Sales Project launch• Project management• Recruiting, mentoring and training junior and new staff members, monitoring and reporting on standards and performance objectives• Providing prompt and accurate information on individual performance• Ensuring quality and productivity• Developing an independent structure• Problem analysis and resolution• Strong communication… Show more • Quality and sales integration project between our offices in Spain, France and Morocco• Outbound Sales Project launch• Project management• Recruiting, mentoring and training junior and new staff members, monitoring and reporting on standards and performance objectives• Providing prompt and accurate information on individual performance• Ensuring quality and productivity• Developing an independent structure• Problem analysis and resolution• Strong communication skills• Analysis of the procedures and tools• Creation of support tools for procedures and quality interventions• Translations of informative material, organization and expansion of the internal knowledge database• Improvement of internal performance• International training and coaching• Managing Atlassian Tools Show less

Madrid, Spagna

• Scouting and performing market analysis • Managing commercial offers for customers• Communicate professionally• Providing backup support for team member• Efficient problem solving in difficult situations with our partners• CRO system

As a certified translator, I work independently translating (active and passive Spanish and French translations) for agencies and magazines. The subjects my work is mostly focused on are marketing, online marketing, tourism, advertising and sales. I also perform text revisions in Italian, Spanish, as well as French and English translations.

My main tasks required me to promote de webzine, manage social media sites (Facebook and Twitter) and to compose and insert articles.

I was a translator of articles about literature, music, art and sports.

I was the Coworker editor of the bilingual (Italian and English) publication Tradition and Innovation-Italian Olympic Spirit for Rome 2020 for the artistic exhibition Esposizione Olimpica a Londra 2012 on the occasion of the London Olympic Games in 2012.

Laurea Magistrale, Translation, 98/110

Oral Spanish and French both in lower and specific areas of communication, translation from and to Spanish and French, economics, IT.

Laurea Triennale, Translation And Interpreting, 100/110

Oral Spanish, French and English both in lower and specific areas of communication, translation, simultaneous and consecutive interpreting.