Hi, this is Peisi (Bess). I am an interdisciplinary designer and researcher with expertise in public service, spatial design, and business management. I specialize in user-centered design, having led projects focused on sustainability, placemaking, and social equity. My strengths include qualitative research, stakeholder engagement, and applying insights to enhance accessibility and user experiences. I am experienced in multidisciplinary teams, using iterative methods to develop practical, inclusive and innovative solutions. Available immediately. Able to relocate.If you have any questions about me, feel free to contact me via Email: bessiepak@gmail.comAreas of expertise: Service Design | User Research | Stakeholder Engagement | Experience Design | Spatial Design
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It Project Management (Customer Relations Management Department)Epo Fashion Co.,Ltd Jun 2018 - Feb 2020Guangzhou, Guangdong, China1. Led customer service development, enhancing relationships and digital experiences for over a million brand members. Engaged in offline membership activities to strengthen brand-member connections. 2. Built 60% of the CRM relevant functions, collaborated with IT, marketing, and design teams to improve system logic and user experience, iterating UI and back-end functionality by interview and prototype tests in a digital CRM system.3. Executed six large-scale digital system adjustments, completed 100+ functional tests, identified issues, proposed solutions, and oversaw new feature launches.
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Project Manager And ConsultantFanxi Culture Communication Co., Ltd Dec 2016 - Jan 2018Foshan, Guangdong, China1. Managed and executed 15 long-term design projects, providing consultation, collaborating with clients and designers, and delivering preliminary design solutions.2. Led client presentations, followed up on commercial activity, and resolved on-site challenges for the successful 300+ attendees at the Sofitel Hotel opening event.
Peisi (Bess) B. Education Details
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Merit (B1) -
Merit (B1) -
83.3/100 -
Guangdong Polytechnic77.1/100
Frequently Asked Questions about Peisi (Bess) B.
What is Peisi (Bess) B.'s role at the current company?
Peisi (Bess) B.'s current role is Service Design | User Research | Stakeholder Engagement | Experience Design | Spatial Design.
What schools did Peisi (Bess) B. attend?
Peisi (Bess) B. attended University Of Glasgow, The Glasgow School Of Art, Guangzhou Academy Of Fine Arts, Guangdong Polytechnic.
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