Peiyu C. Email and Phone Number

Managed relationship of global agency partners, engaging in negotiations to work our collaborations between partners to drive growth and business development for partiesOwner of global MICE portfolio, engaging with interested organisers to work out a partnership, providing discounted airfares

Part of the development and implementation team of Jeppesen Crew Pairing (JCP) System for SIA as user and product ownerOptimize crew operating patterns using JCP based on the company’s operating plans, achieving transformational results through redefining analysis parametersAnalyse the impact of flight schedules on crew resource managementFacilitated the automation of Crew Productivity Reports with Tableau dashboard

Promoted to the position of Leading Stewardess in 5 years (instead of 8 years time-norm) Led a team of non-ranking crew in the delivery of high standards of service Coached and mentored to non-ranking crew in career developmentManaged multiple complex passenger and crew related issues logically and efficientlyAttained WSQ Professional Diploma in Leadership and People Management

Provided excellent customer service to passengers while ensuring their comfort and safety throughout the flightEnsured that the safety and security of flights are observedManaged onboard medical emergenciesAppraised as the top 1% of non-ranking crew consistentlyAttained WSQ Advanced Certificate in Training & Assessment