Pek Sim Lim Email & Phone Number

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

EPF related enhancemnts1) In 2016, EPF has introduced option for members to opt for Islamic account in 2016. Hence, Hence, there are changes required in e-PPA module, to check and capture the status whether Islamic or Conventional, and update the relevant information in CRM and PCM Backoffice such that system perform validation and bar Islamic accounts from investing in non-shariah compliance stocks..Enhancement : The e-PPA Islamic enhancement for both CRM and PCMBO has been implemented between 19 Oct to 21 Oct 2016. Submission of new e-PPA file format effective 24th Oct 2016.2) EPF i-Invest Members' Investment Scheme- This project was implemented for Phillip Mutual Berhad who was selected by EPF to be one of the pioneer IUTA for this project. Successfully rollout the online platform that is integrated to EPF website which allows EPF members to purchase unit trust funds from more than 30 different fund houses.3) Online account opening for all investment accounts with straight-through processing between the Front-Office and Back-office system to successfully achieve the T+0 benchmark.4) Online tramsaction straignth thru to Back Office.

Based At Ace Jerneh

Based At Affin Bank Berhad

2011 to 2015HP Quality Center 10 Support and HPQC AdministratorSupported the HP Quality Center 10 application, a tool used to keep track of customer complaint, Project UAT logs and Service Request. Responsibilities included to create, customize and modify QC Project requested by AMS team members for keeping track of Project UAT logs and Affin Bank Customer Care & Quality Center. I worked together with business user and vendor to resolve issues.

Based At Affin Bank Berhad

IT Projects1. Involvement in Affin Bank BNM eSPICK (Electronik System Penjelasan Imej Cek Kebangsaan) Project. Enhancement to existing outward cheque clearing application and inward cheque clearing application to cater for BNM eSPICK. Implementation of new systems Gateway Client and Chequeworks (eCOS) for Affin Bank eSPICK. Plan, manage and provide support to vendors and users during SIT, UAT and project rollout.2. Affin bank Branch Server Refresh and Vlan Segmentation. Ensure all applications work as normal after server refresh and vlan.3. Affin bank new branches opening. Work with vendors on setup of CVS CQM, CVS BMS ICCS, GWC application for new branches and ensure applications work.4. Involvement in Inward Cheque Clearing Replacement Project. Plan, manage and provide support to vendor and users during SIT, UAT and project rollout.

Based At Affin Bank Berhad

The Service Request (SR) Management process provides direction to AFFINBANK Business Units and AMS personnel on the activities associated with the initiation, documentation, and communication of requests for Application Management Services. The SR Management process extends from SR initiation through business owner approval and placement of the request in the SR register for work delivery until Service Request implementation.1. Service Request Coordinatora) Logs SR in Service Request register tool i.e. HP Quality Center 10.b) Acknowledges receipt of the SR.c) Monitors and updates status of SR at various SR process activities.d) Maintain accuracy of information in Service Request Registere) Notifies the Service Requestor via email when a. SR is registered with Service Request Number, b. SR is ready for review and acceptance of scope of work c. SR is closed.f) Update Service Request to Closed when a. SR with type ad-hoc is delivered to Service Requestor. b. SR with type enhancement is released to production.2. SR Physical Forms Filing3. Prepare Silverlake Man-days utilization report for submission to Affin Bank4. Prepare New Service Request Registered, SR Closed, KIV and Rejected Service Request within the week for submission to Affin Bank via email.5. Attend to auditor request on Service Request.6. Prepare Monthly In house SLA Development Service Request Report Submission7. Tracking of price negotiation Service Request and updating Price Negotiation file8. Keeping track of Service Request submitted to vendor for assessment.9. Obtained Weekly Status Update on Open SRs(All Application) from SR Owner, consolidated in a presentable format for submission to Affin Bank10. Identify/explore ways to improve the Service Request Management process.

Based At Affin Bank Berhad

AMS On/Off Boarding CoordinatorManaging AMS On/Off Boarding process and procedures. Specific responsibilities include: 1. Coordinate the process of obtaining (returning) application security clearance for the New Resource (Exiting Resource)2. Obtaining the mandatory New Resource’s information via Entry Form.3. Update the Master Access Log for New/Exiting Resource information in AMS Team Room4. Update AMS Education Status Report to ensure the report is up to date.IBM ComplianceWorked very closely with AMS compliance team to achieve SAT ratings1. Perform Quarterly MSAC for AMS2. Perform Quarterly Performace Assurance Review on Service Requests/ RFCs / Logs for AMS3. Perform KCO test for 4 KCO templates4. Assist SDM on SEPG improvement process AMS Administrator1. Timely submission and accuracy of AMS Weekly Status Report and AMS Weekly Ops Report2. Timely submission and accuracy of Monthly In house SLA report 3. Timely submission and accuracy of MARM slides4. Meeting arrangement and prepare meeting minutes5. Compile AMS Leave Plan6. Filing of AMS MC7. AMS related administrative tasks (Arranged con call meeting, projector etc)8. Obtained sign off for application VSLA report from ITSM and submit to PMO to submit to Procurement

Kuala Lumpur, Malaysia

Responsibilities1. SIBS Core Banking Host3. Outward Cheque Clearing System4. Ezcheck Signature Verification System5. Inward Clearing System6. Cheque Deposit Machine Integration7. Finware Retail System Support8. Data Warehouse and MIS ReportingWork Description: 1. Provide technical support and assistance in monitoring and supporting the daily operations of the Core Banking system, rectifying problems reported by users.2. Coordinate RTP/RTU/Service Request Form/SourceCode Check Out Process3. Coordinate in application UAT/Dry/Mock/Pilot Run Testing4. Data extract adhoc request from users5. Escalate all problem log reported accordingly to vendor support.6. Discuss with users & vendors on requirements and coordinate team members and resources to provide accurate deliverables.7. Provide first level support to business users, respective ISD units and vendors.Ezcheck Signature Verification Support• Support the Signature Verification System• Involve in the project to migrate the signature data to the new Silverlake systemFinware Retail System Support- Current and Savings, Customer Information and MIS Reporting

Bachelor'S Degree, Computer Science And Mathematics

Computer Science And Mathematics

Advanced Diploma in Science Diploma in Science