Regional Director Of Venues, Encore Global
United States
Actively oversee the needs of 35 properties in Louisiana, Mississippi, and Alabama while growing the region from $10M to $49M in annual revenue. Supervise the activities of 250 personnel, 37 Operations Directors and Managers, and 19 Sales professionals. Organize and lead budget planning, P&L review, sales pipeline management, and team alignment with the goal of exceeding a diverse array of EBITDA goals. Effectively nurture venue relationships and key contacts across the region to ensure the consistent renewal of contracts. Closely monitor individual unit financial metrics including profit & loss statements, opportunity forecasting, accounts receivable, and workforce productivity tools.Key Achievements:• Create and efficiently target market opportunities including new venue prospects.• Develop detailed approach strategies, which resulted in the acquisition of three new venue contracts over a two-year period.• Following the COVID-19 pandemic, achieved 95% retention of salaried personnel and highest training hours and technical certification of any region in the division.• Paid close attention to the organization’s DEI objectives during the hiring process, consistently maintaining the highest levels of diversity in the Division.• Host consultative customer conversations to increase cross-selling and customer satisfaction• Consistently exceeded revenue growth targets for entire tenure including 28% increase in revenue post COVID-19• Successfully guided all accounts through the inherent complexities of two organizational mergers.