Product Owner for Network Engineering and Security, developing products for Network Monitoring, Diagnostics and Incident Response.Led a team of 20 cross-functional engineers through Agile transformation as Agile leader by creating epics/user stories, defining acceptance criteria and managing product backlog.Developed product vision alongside customers by defining requirements, prioritizing features, and generating a product roadmap.Led projects across cross-functional, globally distributed teams such as Site Network Engineering, Critical Infrastructure Engineering, and Data Center Operations.

Managed highly visible projects for the Network Incident Response team which helped increase efficiency, accountability and reduced over all ATB. As the Network Backbone Operations vendor manager I established and maintained strong relationships with our vendor partners. This included creating a platform to track and report performance metrics as well as enforce SLAs. This proved to be a source of income as under performing vendors would have to provide credits for not meeting SLAs.

Manage Ebay Now same day delivery operations for NY, Dallas, Chicago, San Francisco and San Jose.Responsible for vendor integration process and testing inclusive of API review and specs, carrier integration to the Shutl platform and reporting on product functionality.Negotiated carrier contracts in 20 markets nationally.Consolidated west coast and east coast CS teams into 1 centralized location in NYC.

Responsible for day to day operations and staff.Negotiated partner contracts. Worked with Product team to create new app features. Acquired by eBay.

Product Manager for multiple custom WMS/CMS systems.Manage technology infrastructure for all locations un the US and Canada.Negotiated vendor contracts.Manage large scale infrastructure projects, MPLS network and cross-border communications.Supported 400+ users and over 1000 couriers.

Planned and built out multiple warehouses, including space planning for 130k sqft warehouse, rack planning for 5000 stock locations and sourcing new industrial equipment.Planned, designed and deployed custom inventory system to include online storefront for end user ordering and inventory tracking.Responsible for dispatch operations, technology and systems design.

Responsible for general reporting for clients (volume, spend, cost center break downs). Also involved with operational analysis to find efficiency/cost gains, general RFP responses, client meetings to review accounts and operations.