Damilola Peleowo Email & Phone Number

Canada

Manchester Area, United Kingdom

• Facilitate seamless communication and collaboration among project teams and stakeholders, enhancing project efficiency and reducing delays.• Track project progress and performance, prepared detailed status reports, and effectively communicate updates to stakeholders, ensuring transparency and accountability.• Provide technical support for energy system installations, ensuring customer satisfaction.• Coordinate with installation teams to meet industry standards.• Maintain detailed records for analysis and documentation.

Manchester Area, United Kingdom

At Tanwa we believe in the power of decluttering, reducing waste, and fostering a culture of sustainable exchange. Our mission is to simplify lives while promoting environmental stewardship through our innovative solutions. Together, let's make a meaningful difference, one clutter-free space at a time.

Manchester, England, United Kingdom

• Dealt with customer complaints and feedback in a professional manner, always sending customers home happy.• Accurately recorded any customer details and treating their information with utmost confidentiality.• Carried out safe & legal checks on the desk and reporting any next step to Team manager.• Accurately recorded and processed returned items from customers.• Worked across the store in other services where required.

South Africa

• Lead strategic planning aligned with company objectives.• Manage and optimize financial performance.• Provide visionary leadership to department heads.• Oversee day-to-day operations for efficiency.• Identify and pursue new business opportunities.• Mitigate risks and ensure compliance.• Communicate effectively with stakeholders.• Maintain a customer-centric approach.

South Africa

• Documenting and optimizing end-to-end processes, identifying bottlenecks.• Analyzing and improving workflows, implementing automation solutions.• Utilizing data analysis for customer behavior insights and decision-making.• Enhancing satisfaction by analyzing feedback and making process changes.• Ensuring accurate stock levels and minimizing wastage.• Conducting audits to maintain compliance with standards and regulations.• Establishing and monitoring performance metrics.• Evaluating vendor performance and optimized procurement.• Facilitating communication among cross-functional teams.

Lagos

• Conducting quality monitoring of customer interactions (calls, emails, chats).• Evaluating and providing feedback to customer service representatives.• Analyzing data to identify trends and areas for process improvement.• Collaborating with managers to implement process enhancements.• Assisting in training and development of agents.• Maintaining accurate records and producing reports for management.• Ensuring compliance with company policies and regulations.• Gathering and analyzing customer feedback for improvement.• Utilizing quality assurance tools for streamlined monitoring.• Collaborating cross-functionally to implement quality initiatives.• Contributing to continuous improvement of service quality.

Contact customers by telephone to promote products & services.Solicit orders for goods and services over the telephoneExplain the product or service to potential customersDeliver scripted sales pitch to the customerAdjust scripted sales pitch to meet needs of specific individualsProvide pricing detailsHandle customer questionsObtain customer information including names and addressesRecord customer details including reaction to the product or service offeredReceive orders over the telephoneRecord customer details and details of transactionConfirm orders placed with field sales representativesAnswer telephone calls from potential customers who are responding to advertisementsContact customers to follow up on initial interaction

Editing pictures using different apps to enhance quality view of products on the website.Sourcing for valid information to enable customers have access to enough details on products before ordering.Quality Check on products.Content creation and evaluation.Review and approve product details before going live on the website.

Master'S Degree, Management

Bachelor Of Education - Bed, Guidance And Counselling

Diploma, Social Development And Administration

Senior Secondary School Certificate