Pelin Yilbat Email & Phone Number

Glasgow, GB

- Technical lead for interface builds: overseeing development, allocating tasks between the project team, peer reviewing implementation build and providing assistance where required- Continuous Delivery approach to software updates and new functionality- Creation of technical and functional specification documentations based on customer requirements.

Glasgow, Scotland, United Kingdom

- Working on multiple projects to deliver software and integrations by business analysis, integration development, component configuration and support change management- Designing, implementing and testing various integrations according to customer requirements- Communicate with the Project Manager and all other stakeholders to ensure solutions are.

Istanbul, Turkey

• Collecting requirements from the customer, identifying the details of requirements, design the solution according to their usability within the product frames
• Creating detailed analysis, workflow and test case document
• Performing UAT tests and sharing detailed scenarios with the customer
• Creating and updating How to documents and user manuals to ensure current and accurate information is available
• Following up the project backlog and current tasks, generating status report and presenting to the customer on a weekly basis

Istanbul, Turkey

• Implement custom configurations for healthcare information management applications using SOAP, XML, XSLT, JavaScript, and HTML
• Design and implement effective solutions to enhance clinical workflows
• Gathering requirement from the customer and documenting of all phases (requirement analysis & implementation & test)
• Facilitate technical knowledge transfer to clients and key users
• Diagnose and resolve reported problems and issues in healthcare IT integration
• Communicate with the project manager and functional teams to ensure solutions are delivered on time and meet client's requirements.

• Troubleshoot and resolve technical issues of the hospital automation software
• Investigate issues, identify trends and work to address problems at the root
• Ensure that problems for all clients are minimal and resolved quickly and efficiently
• Monitor the system to prevent any problem before it occurs
• Communicate with remote development teams for escalations and follow-up
• Communicate with the customers on site

• Give both first and second line support to main web applications(mainly Professional Site of Sony) and websites as a member of the main service desk
• Always in contact with the customers either via e-mail or phone
• Log customer problems, prioritize them by focusing on the needs of customers and develope efficient action plans to carry the issues to resolution
• Understanding technical and organizational aspects of all related areas and throughout the resolution phase, assist and work in-line with third level of support and third party resolver groups for further resolution.
• Define and apply ITIL processes into several different levels of the general support workflow, maintaining a high level of customer satisfaction
• Initiate and play the leading the role in several projects mainly concentrating on improving the support processes, automating manual tasks, having more efficient and less tiring operations

-Reporting of the test results and discussing the status of bugs and change requests with the development team-Assisting customers during user acceptance phase-Assisting the technical team during implementation phase-Performing detailed analysis when necessary and documentation regarding the functional requirements and configurations of the applications.

2.64, Business Administration And Management, General

2.64, Computer Engineering