Pella Bergquist Email & Phone Number

Stockholm County, Sweden

Part of a team tasked with a cross-agency inquiry into measures which, if implemented by the state, would support the regions/counties and municipalities in fulfilling the health care mandate.My responsibility is three-fold: Building structured knowledge - analytical framework, desk study, and part structured part explorative study involving stakeholders across the domain, all of which formed a foundation for the analyses and suggestions which the group will make. Secondly, supporting the inquiry leads in defining and visualising measures, dependencies, projected benefits, and plans.Lastly, then: making the knowledge gained during the work accessible to everyone who might need it, including but not exclusive to the organisational units set up to implement and maintain the measures decided on.

Solna, Stockholm, Sverige

Part of a team that facilitated transformation from delivery based on product and product-as-value to delivery aimed at enabling fulfilment of customer needs and expectations, within an agile product delivery framework; also enabling the transformation from face to face services to a digitally assisted journey towards employment.Prefaced the R&D initiative (starting Febr 2022) with foundational work facilitating the definition of the product area's vision, mission and value propositions. The work included a rundown on what matching is, for the agency as well as in a wider labour market context, and was followed by the facilitation of a maturity check on PA portfolio based on an adjustment of the Boston matrix made by the team. This led to the definition of a new value proposition, which in turn initiated the aforementioned R&D initiative.

Solna, Stockholm County, Sweden

One of three leaders of a multi-disciplinary team tasked with exploring a new data-driven value proposition with a focus on value creation for job seekers and people looking for talents alike: an MVP is set to be delivered in 2024.Doing this from the perspective of a government agency adds complexity in the ethical and legal domains, as we didn't want to reinforce destructive labour market patterns while also managing the data of the individual with special respect and care for integrity. It also challenged us not to stop at 1 to 1 matching, which relies on the ability of employers and prospective employees to aptly describe themselves and their needs and prerequisites, but to instead look at what we could do to assist people and businesses who experience difficulties with finding a job or to hire talent.We worked based on the Lean Startup framework and lead jointly: my co-captains where Madelene Lidestad, Business Developer, and Andreas Horndahl, ML Engineer. My main work was in business development, concept design, user and stakeholder research, and architecting the customer experience.During our 3rd round of experiments we were forced to build our own survey from scratch, as the existing survey and analytics tools could not be used to achieve our objectives without compromising the integrity of the would-be respondees while also collecting the data we needed for the study. I stretched my T-shape and headed the development team.

Solna, Stockholm County, Sweden

Research focusing on the group arriving in Sweden seeking asylum as related to the labour market and the Swedish Public Employment Service's digital self-service tools.Mapping the journey from arrival until eventual residential permit, the challenges and pain points, but with the aim to function as a source for teams both designing new services and for those optimising existing services.Conducted in collaboration with colleague Rade Azaric.

Stockholm, Sweden

Helping clients in defining needs and expectations when in transformation, with a strong flavour of design research and systems thinking.Advisory on product discovery, models for design operations, and user centered systems design; accessibility issues, and good knowledge of DOS-lagen (2018:1937), WCAG 2.1 and EN 301 549.A selection of clients - Stockholms stads trafikkontor (case/complaints management, customer service)

Stockholm, Sweden

Stakeholder and design research and analysis, needs analysis, risk analysis, defining targets and KPI's; concept design and solution design; from idea to implemented feature; UX Lead, Design Lead, Research Lead, Service Designer, User Experience Advisor.Business requirements elicitation and management, including accessibility issues; methods & models for governing the user experience, product discovery and continuous exploration (DesignOps & ResearchOps) in agile product delivery, and a broad experience in various technical platforms and architectural solutions. Coaching juniors and peers, leading UX teams in large agile delivery projects, being responsible for stakeholder and design research, fulfillment of requirements and for solution design, and advising clients on the journey from idea to service or product.Advisory on accessibility issues, and good knowledge of DOS-lagen (2018:1937), WCAG 2.1 and EN 301 549.Selection of clients - MTR Nordic (Commuter rail), Swedish Transport Administration/Trafikverket (Purchasing & Logistics/Railroads), National Board of Housing, Building and Planning/Boverket, Health and Social Care Inspectorate/Inspektionen för vård och omsorg, Lantmännen, Swedish Higher Education Authority/Universitetskanslersämbetet, NCC (Group Communications), Port of Gothenburg, Swedish Public Employment Service/Arbetsförmedlingen, Grant Thornton, Swedish Chemicals Agency/Kemikalieinspektionen, Ericsson (Group Sales & Marketing), Swedish Post, SKF, Swedish Agency of Education/Skolverket, SMHI, Skanska (Sweden)

Stockholm, Sweden

Requirements analysis, solution design, usability, research, interaction design, some HTML and rudimentary CSS for mock-ups. Use case modelling, according to RUP.Despiro was a small company owned by me and some former colleagues, together with Intellecta. It was mainly aimed at designing and implementing systems supporting business operations, including but not limited to intranets.A selection of my clients -Skanska (Sweden), Ericsson, Jarowskij Enterprises, Intellecta, News Presslink.

Stockholm, Sweden

Interaction design, requirements analysis (and a short try at project management - I can do it but it's not were I belong), business analysis, RUP, usability, graphic design. Also collaborated with colleagues to develop a framework for competence management and development, at the company, and did some early contextual research for clients.In 1994 I switched from proprietary solution platforms for delivering eLearning tools and touch screen kiosks to web based solutions, starting with company web sites but soon turning to systems supporting business operations which, at the time, mainly featured intranets.Dabbled in 3D and film editing. Coded mock-ups using HTML and CSS.A selection of clients -Arla Foods, Svenska Dagbladet (a Swedish morning paper), Ericsson, Scania, National Road Administration, Telia, AP Fastigheter (property management), CSN/National Board of Student Aid.

Sollentuna

Story boarding, illustration, graphic design, interaction design, information design, coding interactions in Authorware, animations in Macromedia, and a lot of circuit board-switching and config.sys editing. Because you needed to know your stuff, back then.Infologics originated in the 80’s as a spin-off from SICS – Swedish Institute of Computer Science – and was wholly owned by Televerket, the then national telco. It specialised in developing new applications for computer based solutions, such as expert systems, video conferencing, online shopping, smart houses, but also explored what later became known as eLearning, and the use of touch screens.Main “client” was Televerket but also Apoteket (then national pharmacy monopoly), SAAB Aero, Scan (meats), and various museums.