Confer with council members, organizational officials, staff members, and community leaders to discuss city strategy and issues, coordinate activities, resolve problems, and review laws and public policy to promote changes in support of the city's interests.

• Supported 100+ customers monthly by helping to fulfill orders, solve problems, and respond to customer inquiries via phone call, email, and chat.• Supported outside sales team with reporting, short-term project management, and facilitating interdepartmental discussion to resolve customer issues.• Fostered strong business relationships with customers, ensuring a quick response and resolution to customer inquiries regarding product prices, availability, and issues.• Proven ability to leverage existing tools, training, and processes to resolve customer and sales team issues including, data analysis, assembling subject matter experts, hosting sales/customer meetings.• Improved manufacturing lead times by 25% by coordinating discussion across multiple departments and interacting directly with sales and customers.• Exceeded all Key Performance Indicators by 10% on a consistent monthly and quarterly basis.

• Consistently met or exceeded expectations on all Key Performance Indicators, monthly and quarterly.• Audited year-end inventory, reducing inventory waste by 18%, streamlined part number creation, and coding. • Tracked international shipping inventory, monitored inventory levels, primary contact for lead time expectations, and shipment generation. Proactively reported information to transportation for manufacturing, purchasing, and inventory control.• Analyzed order management reports ensuring parts availability. Expedited shipping and manufacturing deadlines to ensure customer satisfaction.

• Utilized analytical, decision-making, and organizational skills to gener-ate dashboards and reports on financial performance and operations.• Managed full-cycle business-to-consumer vehicle sales operations de-livering superior customer support to 100+ customers monthly.• Eliminated $50K in backlog of rebate funding paperwork by processing items with impeccable timing and accuracy. • Boosted average revenue per copy by 60% within six months of ten-ure. • Drove revenue growth through up-selling of financing options, vehicle safeguarding incentives, extended warranties, aftermarket products, service contracts, and Guaranteed Auto Protection (GAP) insurance.

Coordinate with the design manager to distribute documents and revisions to the appropriate departments and customers. Oversaw staff training and account setup in Global Shop, an Enterprise Resource Planning (ERP) software. ● 100% manufacturing accuracy, confirming consistent quality standards were followed for fabrication. ● Implemented and established protocols for fabrication, complying with both American Petroleum Institute (API) and American Society of Mechanical Engineers (ASME) requirements.

● Worked remotely as a member of the International Team with RE-CARO Germany to devise and implement configuration management guidelines and standards for aircraft seating manufacturers. ● Maintained oversight of configuration control for concept project start-up for a wide range of materials, including repositories, technical data, and technical documentation.● Administrated the release of design changes, engineering documents, and certifications, and submitted change notifications to the Federal Aviation Administration (FAA).● Spearheaded weekly remote change review board meetings with large group of international managers.● Drove 100% adherence of department’s key performance indicator (KPI) goals.