Responsible for full technical, qualification, steady state quality and reliability management of Storage Devices.Assigned full responsibility for key storage device Suppliers of the Dell EMC Global business, including technical management and manufacturing readiness of storage devices, establishing system and procedures to ensure and enhance overall quality. Responsible for maintaining product technology roadmaps, establishing requirements for suppliers to achieve process and quality standards and being an expert in the technology and standards.Responsible for the design, development, and implementation of methods to test and troubleshoot newly developed or redesigned products, systems, and equipment. Responsible for defining and documenting requirements, managing the supplier activity, developing and executing a comprehensive qualification plan that includes elements of software/firmware and hardware characterization testing.Drive root cause failure analysis activities with various storage device Suppliers by maintaining weekly conference calls.Interface with onsite and global suppliers contacts to ensure they are focused on key manufacturing and field yield impacting issues.Work cross-functionally with other global storage device steady state management teams and business units communicating any issues affecting their products.Enhance and develop various scripts/applications to perform bench level or system level failure analysis.Lead various projects on behalf of the global Drive Storage and Media Engineering team

Responsible for integrating SAS, SATA and FC disk drives and SSD's into EMC’s Storage Subsystems and assisting in automating test design, test emulation, test execution, error analysis and debug, and performance testing.Enhanced, developed, and executed procedures to test the performance of disk drives, SSD devices and other technologies in the Symmetrix storage subsystems.These performance procedures were used to compare and improve the particular device’s performance characteristics to meet the EMC specifications.Designed and implemented scripts/applications to help with test automation and emulation, error checking, firmware building, and maintaining standardization.Worked with EMC engineering personnel and outside suppliers to debug disk drive/SSD firmware and system related issues found during testing or in the field.Planned and completed testing required for pre-qualification, qualification, and regression testing on new disk drive, SSD products and other technologies.Gained a strong knowledge of SAS, Serial-ATA, and Fibre Channel disk drives, EMC’s Symmetrix and CLARiiON products, UNIX and Windows based operating systems, performance test methodology and test script development for testing of disk drives both inside and outside of the Symmetrix and CLARiiON system environment.

Responsible for validating and verifying field and manufacturing equipment during software and hardware upgrades to ensure they met the company and FDA standards.Triaged field and manufacturing failures to help reproduce any bugs or issues to then escalate to upper engineering management.Developed a database alongside a senior software engineer for universal validations along with a systemic user manual.Attended clinical field trials and learned the manufacturing subsystems.

MAC Specialist (8/09-6/10):Responsible for selling Apple products and services to customers based on their needs while providing an awesome customer experience.Ensured the customers left with the complete working solution.Led multiple onsite Apple provided training classes for new/transitioning users with respects to the iPhone and Apple Software.Visual Team member responsible for the store being up to Apple’s up to date standards.Business Specialist (6/10-1/11):Responsible for consulting with small to corporate sized businesses in the area on their IT infrastructureDeveloped solutions for the businesses based on workload and workforce size.Answered all concerns on transitioning from a Windows to Apple environment.

Responsible for receiving in customer bug reports and isolating the issues. Conducted output reviews for the Zoran's regularly scheduled releases. In the output, review made sure the fonts matched up in each library for all the print languages (PCL-XL, Post Script, XPS, PDF).Notified development on critical issues with regular written reports.Developed Linux scripts to automate daily tasks.

Lead Computer Specialist (9/06 – 9/08):Apple Product Professional/Expert (5/07 – 9/08):Responsible for selling computers (PC and MAC), services and service plans, troubleshot operating system and hardware problems while finding the right solution for the customers needs. Led the department using strategic plans to meet daily goals.Set Planograms and ensured department displays were functional.Lead trainer for new associates on company goals and sales strategies.Geek Squad Cadet (9/08 – 2/09):Responsible for troubleshooting and solving customer technology related issues.Performed in-home and onsite services for customers.