Led high-performing teams responsible for Information Security and Governance, Risk, and Compliance functions.Represented the Security and GRC teams in discussions with customers, investors, and BetterCloud leadership.Chaired BetterCloud’s Information Risk Council which oversaw risk management and business continuity planning.Advised Product team on security-related functionality and enhancementsCompleted BetterCloud’s first ISO 27001 certifications with zero major or minor nonconformities.Implemented Cloud Workload Protection to secure microservice-based solution hosted in GCP.Overhauled vendor security review process and implemented systems to track and remediate vendor risk.Implemented SOAR tooling to automate response and remediation of security events.Implemented Static Application Security Testing to improve first-party code and enhance SDLC security.Implemented secure coding training for all developers.Partnered with Legal team to ensure compliance with privacy regulationsImproved CIS benchmark score by 20%.Achieved NIST CSF maturity of 3.6

● Designed, implemented, and maintained information security oversight for the entire organization including application security, cloud security, infrastructure security, IT security, and workforce security.● Created information security policies and procedures.● Implemented a risk assessment procedure.● Implemented a vulnerability management program.

● Lead Corporate IT and Information Security teams to provide strategy and direction for a global SaaS provider.● Designed, implemented, and maintained information security oversight for the entire organization including application security, cloud security, infrastructure security, IT security, and workforce security.● Streamlined RFP process to reduce average turnaround by five days.● Implemented a “cloud-only” strategy for IT.● Implemented a DLP solution to monitor the usage of sensitive data● Overhauled risk assessment procedure to more accurately allocate resources.● Created and strengthened policies for IT and Information Security.● Started ISO 27001 certification process.

● Lead IT, Security, and Service Automation groups in a Global 24/7/365 operation. ● Provided oversight of Information Security for all company operations and Managed Security Services for Hostway customers.● Managed internal infrastructure including Active Directory, Mail, File Services, Printing, and VOIP phone system.● Attained SSAE 16 SOC 2 attestation.● Attained PCI DSS as a Service Provider compliance.● Attained HITRUST CSF Certification● Completed migration of internal services to Office 365.● Completed upgrade of global Active Directory to Windows 2016.

● Managed IT Help Desk, Infrastructure, and Systems Administration.● Managed corporate network, including network switching (Dell and Cisco), firewall (Palo Alto), and WiFi (Cisco).● Managed contracts with network service providers, hardware, and software vendors.● Provided oversight of Information Security for all company operations.● Managed internal infrastructure including Active Directory, Mail, File Services, Printing, Physical Security, and VOIP phone system.● Managed Development environments for Engineering and QA.● Managed HIPPA and SSAE 16 compliance and controls.● Completed SSAE 16 SOC 2 audit and attestation● Implemented IT Inventory tracking to improve auditing and reporting.● Migrated from Microsoft 2003 Active Directory Domain to Microsoft 2012 AD Domain.● Implemented all-flash storage array in Development to improve service delivery and performance.● Implemented Atlassian Jira and Confluence for development process tracking and documentation.

● Provided technical expertise to a SaaS provider as the highest point of escalation and primary resource for all Infrastructure related issues. ● Managed VMWare hypervisors in a clustered, HA environment.● Managed Microsoft Windows and Linux servers based on CentOS. ● Managed Cisco network equipment including firewalls and switches. ● Managed BigIP F5 load balancers. ● Managed Equallogic and Dell MD3000 storage appliances. ● Managed backup systems based on Symantec Backup Exec and Dell Powervault backup equipment. ● Maintained all server and equipment in a 24/7 high-availability data center environment. ● Designed and implemented new monitoring plan to improve response and issue awareness.

● Served as an escalation point for all Windows Engineering issues. ● Subject Matter Expert for Microsoft Clustering and Microsoft IIS. ● Assisted in the design and configuration of Microsoft based IT projects.● Designed and implement system to allocate and track server names.

● Served as the lead technical contact for some of Rackspace’s largest customers. ● Provided consultative assistance to tailor Rackspace’s services and products to customer needs. ● Worked with a multidisciplinary team to deliver Enterprise solutions in a timely and effective manner.● Provided support for complex, highly available, web based solutions, which included load balanced web, application, and clustered database layers attached to SAN and DAS devices.

● Managed a team of twelve multidisciplinary technicians That provided technical support for a broad customer base. ● Served as escalation point for Systems Administrators on all Microsoft Windows related technical issues.● Lead one of the highest ranked teams at Rackspace with regard to customer satisfaction and team engagement.● Provided support for complex, highly available, web based solutions, which included load-balanced web, application, and clustered database layers attached to SAN and DAS devices.

● Responsible for technical aspect of customer service. ● Leveraged previous technical experience to provide Fanatical Support to Rackspace customers. ● Served as escalation point for Systems Administrators on all Microsoft Windows related technical issues.● Provided support for complex highly available web based solutions, which included load-balanced web, application, and clustered database layers attached to SAN and DAS devices.● Participated in company initiatives to design and initiate a support framework based on the ITIL.● Server on Tech Council to guide technical initiatives company wide.● Provided mentoring and on-the-job training for other Lead Technicians, Systems Administrators, and Support Specialists.● Interfaced with vendor support to resolve complex issues outside of the scope of normal support.

● Technical Lead for over 2000 Windows based web, database, and application servers.● Managed a team of nine Systems Administrators in three countries to deliver timely and effective support to clients and other technical staff.● Designed and managed web based solutions for high profile and large accounts. ● Provided guidance to company management in design of internal Active Directory domain and other Microsoft related issues. Advised sales staff of technical requirements for competitive bids.● Designed and implemented customer environments utilizing IIS clusters, MS SQL clusters using SAN and NAS, and Active Directory. ● Managed build out and migration process for incoming accounts. Provided ongoing support of all server environments while maintaining SLAs.● Utilized BigFix Enterprise Suite Patch Management to maintain server patch status and security compliance. ● Served as member of Security Advisory Group to assess and respond to security threats. ● Designed implementation strategy and automated deployment environment for provisioning of Windows 2003 rollout.

● Responsible for administration of 300 Microsoft IIS servers. ● Assisted Web Developers in troubleshooting code and server related issues.● Assisted in the development and implementation of company wide server policy. ● Implemented clustering using MS Site Server, NT Load Balancing, and Alteon load balancers.

● Responsible for overall administration and maintenance of Windows NT and Windows 2000 servers, including shared IIS Servers, and MSSQL 7 servers. ● Scripted common management and maintenance tasks using VBScript, ADSI ASP, and Perl.● Developed overall system usage and administration policies and created a disaster recovery plan for the Windows based servers.