Pierre-Emmanuel Michel Email & Phone Number

Toulouse, Occitanie, France

Toulouse, Occitanie, France

Delivery Director EMEA

Toulouse Area, France

Key missions and responsibilities as part of customers’ satisfaction:- Drive, monitor, report and improve the end to end projects / programs delivery performances, ensuring effective transversal interfaces with all the internal / external stakeholders and seamless transition to Operations- Manage the international Projects / Programs Management team, lead and support the Delivery as first escalation point, controlling and arbitrating changes and deviations- requirements, budget wise for instance- Develop and catalyse a customer centric posture: bringing a cross-cultural change management and communication plan within the teams to place customer’s requirements - Empower Project Management team by building and leading continuous improvement and innovation streams related to transversal collaboration, digitalisation, processes and tools- Anticipate and understand the strategic business / technological changes and assess the impacts on delivery processes, teams organisation

Toulouse Area, France

Toulouse

Toulouse

Projects management and leading: LAN, Datacenter relocation, Security platform, Unified and collaborative solutions- AIRBUS: integration of Cisco WebEx solution on Airbus’s Premises- PIERRE FABRE France and international: WAN optimization solution based on Riverbed products- MACIF: redesign of security platform- Urban community of Toulouse: evolution of the Internet access platform securityBid management- Contributors management- Design of project methodology and approach- Control of proposal consistency in terms of solution, associated services and costs

Paris Area, France

Types of assignments• Project managementNetwork and unified communications solutions roll out (PMO for Renault: international WAN, Bull : Alcatel Lucent ToIP) and governance committees leading• Organisations optimisation - Elaboration of reorganization and rationalisation plans of IT management processes – Frames of reference: ITILv3, eTOM and Lean Management (European Parliament, Hydro-Québec, La Poste)- Operational efficiency improvement of IT support and infrastructures management teams (Société Générale)• Studies- IT strategic orientations and multi-vendor assessment – Cisco, Alcatel-Lucent, Avaya, Aastra (Georgia Pacific, Ministry of finances - DGI)- Business plan, risks and total cost of ownership analysis: assessment of business and financial gains (HSBC, Chamber of Commerce and Industry of Paris, Cap Gemini)- Specifications of network infrastructures and unified communications solutions (French Home Office, MAE, ISS)• Change management: communication and training plans design, implementation and management• Support and recommendations to Orange Business Services marketing teamTransversal competences• Management of consultants on assignments: guidance, workload and tasks assignment, evaluation of services provided• Elaboration of proposals and defence• Development of consultancy approaches: IPv6 transition assessment and design, IT infrastructures management optimisationFunctional and organisational competences• Methodologies: project management, infrastructures audit• Consulting assignments leading and driving• ITIL v3 foundation certification• Assessment studies: opportunities and business risks analysis• Financial studies: business cases, total cost of ownership analysis and return on investment assessment• Technical and functional benchmark studies• Training and brainstorms animation

Validation and integration engineer for SFR Intelligent Network

Design of convergent solution for enterprises networks (ToIP, VoIP, LAN, MAN)

Télécom

Activities and Societies: - President of Badminton INSA Club for 2 years - Involved in Students Office activities

Computing

End-of-study project on P2P structures based on Chord project (MIT)