Peter F. Monaghan Email & Phone Number

Columbia, MD, US

Hanover, MD, US

Atlanta, Georgia, US

• I was hired by the CIO to implement a new DR program for Aprio, the 25th ranked financial services provider in the country. During my brief time at Aprio the company sustained a constant cycle of onboarding smaller.
• Spearheaded rollout of Disaster Recovery as a Service (DRaaS) in collaboration with RecoveryPoint, utilizing Zerto software to safeguard operations during the company’s period of rapid mergers and acquisitions.
• Enabled seamless data recovery for on-premise and cloud-based services (O365), ensuring continuity across expanding firm locations leveraging Cohesity data protection software.
• Conducted comprehensive Business Impact Analysis (BIA) on core IT-dependent processes and workflows, driving data-informed disaster recovery planning.
• Performed risk assessments for all critical IT services, proposing strategic recommendations for mitigation and operational improvements.
• Calculated and defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for Tier 1-3 services, securing executive leadership approval.

Cicero, Illinois, US

• Orchestrated the development and implementation of multiple Disaster Recovery (DR) programs for the nation’s 3rd largest wine and spirits distributor, enhancing operational readiness from Day 0 to Days 3-5.
• Reduced RTOs/RPOs by 27% and improved Operational Level Agreements (OLA) by 35% for Tier 1-3 services, all while expanding the IT Services scope threefold.
• Executed annual DR exercises, involving key stakeholders from the business and strategic vendor partners to test critical processes such as Procure-to-Pay and Order-to-Cash, driving resilience across the enterprise.
• Managed a portfolio of over 100 service improvement initiatives; achieved a 70% completion rate, significantly enhancing IT service continuity.PROFESSIONAL EXPERIENCE / Availability & Production Manager & Director.
• Introduced tabletop crisis management exercises with a focus on existing key gaps in IT support structures and Standard Operating Procedures (SOPs).
• Conducted detailed BIAs and risk assessments, delivering remediation plans for critical business functions and aligning department-wide Business Continuity (BC) strategies.

Cicero, Illinois, US

Responsible for a diverse array of IT Operations teams that administer the mission critical IT Services for Breakthru Beverage Group.SAP Basis and Authorizations: Strives for operational excellence under SAP's COE criteria by adhering to SAP's Enterprise Support's "Run Like a Factory" mantra for disparate landscapes: ECC, Manager Self Service, Solution.

Basking Ridge, NJ, US

• Led a team of 11 Technical Account Managers and Engineers, overseeing the retention of high-value web-hosting e-commerce clients generating over $6M in monthly revenue.
• Developed talent through coaching, mentorship, and performance management, aligning team goals with the company’s strategic vision.
• Acted as a client escalation point for incidents, outages and overall client relationship issues, resolving complex issues with innovative solutions that exceeded customer expectations.
• Created and standardized a technical review and ITSM training program, leading to significant improvements in e-commerce site performance and availability and in client satisfaction.