I was hired by the CIO to implement a new DR program for Aprio, the 25th ranked financial services provider in the country. During my brief time at Aprio the company sustained a constant cycle of onboarding smaller firms through M&A. Prior to me being laid off I was in the early stages of a DRaaS rollout with a partner, RecoveryPoint, leveraging the data recovery software, Zerto. This solution was to include multiple on-prem locations and Cloud \ O365 services. My other program duties included:• Spearheaded rollout of Disaster Recovery as a Service (DRaaS) in collaboration with RecoveryPoint, utilizing Zerto software to safeguard operations during the company’s period of rapid mergers and acquisitions ultimately achieving Level 5 in the DR Maturity Framework.• Enabled seamless data recovery for on-premise and cloud-based services (O365), ensuring continuity across expanding firm locations leveraging Cohesity data protection software.• Conducted comprehensive Business Impact Analysis (BIA) on core IT-dependent processes and workflows, driving data-informed disaster recovery planning.• Performed risk assessments for all critical IT services, proposing strategic recommendations for mitigation and operational improvements.• Calculated and defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for Tier 1-3 services, securing executive leadership approval.

• Orchestrated the development and implementation of multiple Disaster Recovery (DR) programs for the nation’s 3rd largest wine and spirits distributor, enhancing operational readiness from Day 0 to Days 3-5.• Reduced RTOs/RPOs by 27% and improved Operational Level Agreements (OLA) by 35% for Tier 1-3 services, all while expanding the IT Services scope threefold.• Executed annual DR exercises, involving key stakeholders from the business and strategic vendor partners to test critical processes such as Procure-to-Pay and Order-to-Cash, driving resilience across the enterprise.• Managed a portfolio of over 100 service improvement initiatives; achieved a 70% completion rate, significantly enhancing IT service continuity.PROFESSIONAL EXPERIENCE / Availability & Production Manager & Director (Continued)• Introduced tabletop crisis management exercises with a focus on existing key gaps in IT support structures and Standard Operating Procedures (SOPs).• Conducted detailed BIAs and risk assessments, delivering remediation plans for critical business functions and aligning department-wide Business Continuity (BC) strategies.• Designed and implemented IT communication protocols for outages, ensuring prompt notification and resolution of planned/unplanned maintenance.• Reduced Verizon WAN Services monthly spend by 25% through invoice consolidation and contracts reconciliation.• Negotiated new contracts with vendors for IT Security products and services. Received favorable rating from Gartner upon their review of the contracts.

Responsible for a diverse array of IT Operations teams that administer the mission critical IT Services for Breakthru Beverage Group.SAP Basis and Authorizations: Strives for operational excellence under SAP's COE criteria by adhering to SAP's Enterprise Support's "Run Like a Factory" mantra for disparate landscapes: ECC, Manager Self Service, Solution Manager 7.2, and HANA environments, of which a user community of 2800+ accesses across 11 plants in 3 timezones. Supports multiple peripheral applications: Redwood, Adobe Document Services, BSI Tax Factory, NetWeaver, Business Objects, SLT, Trex, Vistex,Fiori, and many others.Disaster Recovery: I serve as the Project/Program Manager for the company's Disaster Recovery and overall Business Continuity Preparedness strategy. My responsibilities encompass: design & review of new IT Services implementations for Disaster Recovery preparedness, analyze existing IT Services and analyze efficiency opportunities to streamline Disaster Recovery which is prioritized in the form of Service Improvement Projects, lead the quarterly DR Exercises for the company which have been a mix of simulated failovers, actual Production failovers, and tabletop exercises to focus on policies and procedures. Additionally, I perform periodic Business Impact Analysis and Risk Assessments of each department. I identify the gaps, create a remediation plan, and build Service Improvement Projects for remediation.Monitoring Services: Developed the Monitoring, Alerting and Notification methodology from the ground up using a full suite of monitoring tools: SolarWinds NPM, SAM, LEM, NCM, NTA, IPAM, UDT, Patch Mgr, NetFlow, and SAP Solution Manager Technical Monitoring. The Monitoring Services deliverables included IT infrastructure KPI's; Availability, Capacity and Configuration Management, Application Performance trending, and numerous other non-IT monitoring reporting and services.

• Led a team of 11 Technical Account Managers and Engineers, overseeing the retention of high-value web-hosting e-commerce clients generating over $6M in monthly revenue.• Developed talent through coaching, mentorship, and performance management, aligning team goals with the company’s strategic vision.• Acted as a client escalation point for incidents, outages and overall client relationship issues, resolving complex issues with innovative solutions that exceeded customer expectations.• Created and standardized a technical review and ITSM training program, leading to significant improvements in e-commerce site performance and availability and in client satisfaction.