Raul Pena Email & Phone Number

Basking Ridge, Nj, Us

Deliver outstanding and innovative business solutions that support our technology evolution and change the way businesses connect. Consult with new as well as existing customers to identify their business challenges and recommend tailored solutions to solve them-—and ultimately deliver a powerful return for customers while improving their business and growing our revenue.

Basking Ridge, Nj, Us

As an Acct Mgr for Verizon’s Consumer Group, I work side by side with our agent and third-party retail partners to grow our wireless product and service sales through their national outlets. I communicate key business changes and critical messages to influence much more than any individual sale. I assess performance of each agent and retailer and develop a tailored plan to improve productivity to help them meet their targets.• Establishing and growing positive partnerships with existing agents and creating new agent relationships.• Enhancing agent capabilities and performance through product knowledge and skills, and tailored sales strategies to drive achievement of agent sales targets.• Monitoring and evaluating agent and overall channel sales performance for continuous improvement, and analyzing market factors.• Visiting indirect retail locations frequently - in person or virtually – and providing remote support.• Stakeholdering within individual locations in an assigned territory for both local agents and National Retailers.• Ensuring great customer experiences and addressing customer complaints or disputes quickly.• Conducting and attending internal meetings, and disciplined organizing and planning for weekly visits.

Basking Ridge, Nj, Us

As a GM I had a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. Driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience are at the forefront of my responsibilities.• Building, developing and mentoring your sales team.• Providing ongoing sales training and support for your team to exceed sales, retention, quality and service objectives.• Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.• Developing and implementing sales tools and initiatives.• Maintaining the performance of your store by running retail inventory compliance.• Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.

Basking Ridge, Nj, Us

With my sales expertise, excellent customer relations skills, and excitement for technology, I delivered outstanding and innovative business solutions that support our technology evolution and change the way businesses connect. Whether I was continuously hunting and prospecting for new business or growing existing accounts, I consulted with customers to identify their business challenges and recommend tailored solutions to solve them and ultimately, helped build their business and ours.• Educating and exciting customers while creating innovative business solutions.• Understanding and selling groundbreaking integrated software solutions including; Cloud, Security, and Google platforms.• Generating revenue and meeting sales targets.• Developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling and leading generation campaigns.• Closing sales and customer contracts.• Providing follow-up training for new business customers.• Tracking and reporting progress through sales force automation tools.

Basking Ridge, Nj, Us

As a solutions manager I got to encourage a sales team and create outstanding customer experiences in a retail store. I lead a store team from developing the best sales specialists, and driving sales targets to financials and store merchandising. I strove to create an outstanding in-store experience that made customers feel good about our brand and solutions and helped them to choose our wireless products and services.• Leading my team by resolving customer issues and assisting with customer transactions.• Encouraging my team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.• Monitoring inventory by restocking shelves with product, maintaining device security and managing the cleanliness of the store.• Leading store merchandising and planogram compliance in accordance with company expectations.• Completing store opening and closing activities.

Basking Ridge, Nj, Us

As a Solutions Specialist, I had the power to control my own career in a retail store. I applied my unique talents, passion for technology, and customer service skills to create the ultimate in-store experience. In the role I:• Provided customers with products and solutions which helped to simplify and organize their lives.• Created personal connections to make tech look simple.• Generated sales by using my passion for cutting edge technology.• Helped customers enjoy the best things about their new products so they could begin using and enjoying them immediately.• Assisted with store opening and closing duties.• Supported other Verizon stores within close proximity (based on business needs).