Raul Pena Email and Phone Number
Raul Pena work email
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Raul Pena personal email
I bring over nine years of dedicated service to Verizon, where I have continually evolved as a dynamic professional in business development and account management. My track record is marked by a relentless pursuit of goals, consistently exceeding targets, and fostering collaborative relationships within the organization. With a keen understanding of key performance indicators and a strategic mindset, I've played an integral role in driving sales support operations and achieving remarkable customer service standards.As a leader, I've successfully cultivated high-performing teams, leveraging my coaching skills and a commitment to customer satisfaction principles. My role as a Social Responsibility Champion reflects not only my dedication to corporate values but also my ability to impact positive change within and beyond the company. I thrive in environments where innovation meets customer-centric solutions.Beyond my corporate journey, I've ventured into entrepreneurship, owning and managing successful ventures in web design, reptile breeding, and the food industry. This entrepreneurial spirit enriches my perspective, bringing a unique blend of creativity and strategic thinking to my role.I look forward to continuing my journey with Verizon, contributing to its legacy of excellence, and embracing new challenges with the same passion and determination that have defined my career thus far.All opinions are my own
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Act Mgr Rtl Smb-Business SlsVerizon Business Nov 2023 - PresentBasking Ridge, Nj, UsDeliver outstanding and innovative business solutions that support our technology evolution and change the way businesses connect. Consult with new as well as existing customers to identify their business challenges and recommend tailored solutions to solve them-—and ultimately deliver a powerful return for customers while improving their business and growing our revenue.
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Account Manager - Verizon Consumer Group Channel ManagmentVerizon Wireless Jun 2018 - Nov 2023Basking Ridge, Nj, UsAs an Acct Mgr for Verizon’s Consumer Group, I work side by side with our agent and third-party retail partners to grow our wireless product and service sales through their national outlets. I communicate key business changes and critical messages to influence much more than any individual sale. I assess performance of each agent and retailer and develop a tailored plan to improve productivity to help them meet their targets.• Establishing and growing positive partnerships with existing agents and creating new agent relationships.• Enhancing agent capabilities and performance through product knowledge and skills, and tailored sales strategies to drive achievement of agent sales targets.• Monitoring and evaluating agent and overall channel sales performance for continuous improvement, and analyzing market factors.• Visiting indirect retail locations frequently - in person or virtually – and providing remote support.• Stakeholdering within individual locations in an assigned territory for both local agents and National Retailers.• Ensuring great customer experiences and addressing customer complaints or disputes quickly.• Conducting and attending internal meetings, and disciplined organizing and planning for weekly visits. -
Retail General ManagerVerizon Wireless Dec 2017 - Jun 2018Basking Ridge, Nj, UsAs a GM I had a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. Driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience are at the forefront of my responsibilities.• Building, developing and mentoring your sales team.• Providing ongoing sales training and support for your team to exceed sales, retention, quality and service objectives.• Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.• Developing and implementing sales tools and initiatives.• Maintaining the performance of your store by running retail inventory compliance.• Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.
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Small Medium Business SpecialistVerizon Wireless Jan 2016 - Dec 2017Basking Ridge, Nj, UsWith my sales expertise, excellent customer relations skills, and excitement for technology, I delivered outstanding and innovative business solutions that support our technology evolution and change the way businesses connect. Whether I was continuously hunting and prospecting for new business or growing existing accounts, I consulted with customers to identify their business challenges and recommend tailored solutions to solve them and ultimately, helped build their business and ours.• Educating and exciting customers while creating innovative business solutions.• Understanding and selling groundbreaking integrated software solutions including; Cloud, Security, and Google platforms.• Generating revenue and meeting sales targets.• Developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling and leading generation campaigns.• Closing sales and customer contracts.• Providing follow-up training for new business customers.• Tracking and reporting progress through sales force automation tools.
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Solutions ManagerVerizon Wireless Dec 2014 - Dec 2015Basking Ridge, Nj, UsAs a solutions manager I got to encourage a sales team and create outstanding customer experiences in a retail store. I lead a store team from developing the best sales specialists, and driving sales targets to financials and store merchandising. I strove to create an outstanding in-store experience that made customers feel good about our brand and solutions and helped them to choose our wireless products and services.• Leading my team by resolving customer issues and assisting with customer transactions.• Encouraging my team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.• Monitoring inventory by restocking shelves with product, maintaining device security and managing the cleanliness of the store.• Leading store merchandising and planogram compliance in accordance with company expectations.• Completing store opening and closing activities.
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Solutions SpecialistVerizon Wireless Apr 2014 - Dec 2014Basking Ridge, Nj, UsAs a Solutions Specialist, I had the power to control my own career in a retail store. I applied my unique talents, passion for technology, and customer service skills to create the ultimate in-store experience. In the role I:• Provided customers with products and solutions which helped to simplify and organize their lives.• Created personal connections to make tech look simple.• Generated sales by using my passion for cutting edge technology.• Helped customers enjoy the best things about their new products so they could begin using and enjoying them immediately.• Assisted with store opening and closing duties.• Supported other Verizon stores within close proximity (based on business needs).
Raul Pena Skills
Raul Pena Education Details
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Texas Tech UniversityMass Communication/Media Studies
Frequently Asked Questions about Raul Pena
What company does Raul Pena work for?
Raul Pena works for Verizon Business
What is Raul Pena's role at the current company?
Raul Pena's current role is Moving business forward utilizing 4g & 5g tech solutions in West Texas!.
What is Raul Pena's email address?
Raul Pena's email address is ra****@****zon.com
What schools did Raul Pena attend?
Raul Pena attended Texas Tech University.
What skills is Raul Pena known for?
Raul Pena has skills like Account Management, Telecommunications, Wireless Technologies, Mobile Devices, Customer Experience, Direct Sales, Customer Satisfaction, Solution Selling, Sales Operations, Communication.
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