Received $4000 for the Spirit of Entrepreneurship Award in Florida State University's 2022 InNOLEvation Challenge, a business model competition against 15 other businesses

Trusted advisor to customers on data needs and industry best practices; Delivering CRM and Experience implementations through the provision of data quality and research services; Successfully implementing a range of systems such as Salesforce, Foundation, and Interaction

Facilitating daily internal and external communications, including Board of Directors meetings; Providing logistic and administrative support for community-wide events for Leon County; Developing timelines and defining project milestones with the Executive Director for 8 programs and initiatives

Managed a cross-functional marketing team to implement strategic planning, a 94% gain in inbound leads; Oversaw the design and implantation of social media, website, emails, and events to influence consumer buying behaviors; Led the first major effort to A/B test the company’s B2B email marketing campaigns, which resulted in a 6.5% increase in conversions; Researched industry and marketplace trends to develop marketing solutions and enhance business operations

Assisted in establishing the brand’s persona and design with the founder and investors; Created graphics and social media content during the startup’s initial app launch with a team of 4 other social media interns; Identified and recruited key influencers, athletes, online media, and organizations in designated verticals

Conceptualized a product marketing strategy for an eCommerce brand increasing website traffic by nearly 180% ; Created and managed social media content for 8 clients, growing follower engagement on average by 81% ; Obtained content approvals from internal and external stakeholders and implemented feedback in ongoing strategy

Answered 10+ calls per hour on behalf of the Department of Children and Families; Resolved callers' concerns, complaints, and issues accessing their food, cash, and medical assistance; Assisted callers with completing applications, routing them to the necessary resource or department, and identifying escalating priority situations

Initiated and fostered ongoing customer relationships; Practiced conflict management strategies through anticipating and resolving conflicts, listening to customers, and observing behaviors to identify the best possible solutions; Work with customers to manage expectations and deliver positive outcomes

Opened and clsoed the store, restocked inventory, managed cash deposits of $1000-$2000

Tutored and guided 10 students with homework assignments; Graded and filed assignments weekly; Prepared and organized the classroom for the next day