Pena Jackson Email & Phone Number

Birmingham, Alabama, United States

Business intelligence team member supporting a mature yet evolving Qlikview infrastructure. Solutions developer which focused on helping individual departments to manage their day to day business activities. IS functional lead - gathered project requirements, coordinated project milestones, used grey box testing strategies to test product enhancements and other application changes. Provided internal and external customer support. Served as a liaison between business and technical team members. • Graduated as a member of the first corporate-wide class of the Altec Mentorship Program (AMP).• Implemented business intelligence solutions with Qlikview that met or exceeded requirements. • Interacted with stakeholders from a variety of business domains and with varying technical backgrounds.• Led a cross-functional team in the stabilization of the core product used to facilitate daily auction operations.

Hoover, Al

Software consulting services provider specializing in the areas of software quality assurance, quality control (testing), business intelligence, and database development. • Co-developed a financial data mart and standard reporting package consisting of financial reports for data governance, portfolio management, and regulatory reporting.• Utilized data mining techniques to find data outliers and created custom reports to illustrate and track findings.• Responsible for change management of application code, database code and report rdls.• Engineered a prototype for a web-based risk management application that was later adopted and refined.• Performed performance analysis and tuning of database objects.• Provided testing of web based applications, database objects, and reports.• Composed technical and end-user documentation for software solutions.• Developed custom client imports based on data mapped from multiple data sources and various data file types.• Devised a generic import framework based on SSIS technology which decreased the on-ramping time associated with a client’s data feed.

Birmingham, Al

Project management and business intelligence consultant for a financial organization. Served as the cross departmental liaison between the business stakeholders and application development. Gathered project requirements, coordinated project milestones, tested application changes and provided internal customer support. Responsible for the design, development and deployment of business intelligence reports and database artifacts. • Championed a solution which addressed client reporting needs. Implemented the reporting solution and provided on-going development and customer support which met and exceeded the client’s needs and expectations.• Reduced the need for manual ad-hoc reporting and eliminated inter-departmental reporting discrepancies through the use of single data repository and standardization of the reporting package. • Improved the organization’s overall data quality through the implementation of an ETL package which fed updated data back to the core data system.• Obtained 100% user acceptance of all implemented reports.• Analyzed the primary database design and performance; provided actionable feedback which provided immediate usability and performance gains within the application.

Analyzed and implemented software quality processes that spanned multiple functional areas of the organization. Implemented white-box test practices. Interviewed and hired various roles including software quality analysts, developers, project managers and business analysts. Coordinated project releases including deployment, mediated issues, and provided feedback to senior management regarding the cross-functional status of projects. • Delivered projects with less than 10% deviation of schedule and no last minute deviations from deployment during my tenure as interim development manager. • Led a cross-functional team of technical and business staff to identify and resolve the damage caused by a "run-away" application. Orchestrated customer and management communications, identification of root cause, and implementation and deployment of the solution.• Worked with management stakeholders to create and review a written definition of proposed metrics that included metric source, intended audience, distribution methods. Identified process and tool modifications necessary for the metrics to be successfully implemented.• Enhanced production server integrity by implementing a plan which limited access and formalized change control to the servers.• Researched, documented, and delivered a technology proposal select an organizational solution for Application Lifecycle Management that would reduce duplication of data, increase communication between groups, reduce training, and allow for resources to be "borrowed" from other groups without additional training time.• Eliminated deployment of software that did not meet business needs through the creation and implementation of a series of internal reviews during the development cycle.

Managed an SQA team made of staff with various levels of technical skills. Focused on the black-box testing of the hardware and software components of PACS devices including planning, execution, and continuous improvement of testing. Worked effectively in a fast-paced environment under conditions of ambiguity and incomplete information.• Simplified Linux kernel maintenance through championing and coordinating the documentation of operating system changes.• Reduced upgrade costs and decreased the number of "failed" deployments to hosted systems through the expansion of testing scope to include deployment testing and the inclusion of hardware artifacts in the release manifest.• Wrote and presented a presentation regarding the combination of third party tools implemented in a non-standard environment at the Better Software Conference which received high reviews regarding the quality and topic of the presentation.

Managed the software quality assurance team and oversaw the black-box testing of web based and client/server corporate actions software. Increased build quality by reducing the number of incomplete check-ins through the implementation of desk checks. Interacted daily with multiple roles within the organization including sales, customer support, and development. • Reduced release slippage by identifying the need for cross-functional triage of issues found during testing and creating a forum to promote those discussions.• Increased the visibility of known unresolved issues and promoted SQA staff confidence in releasing software with known issues through the use of a SQA handover document which included the details of the issues and any workarounds found by the group.• Documented the application features and flow including inputs, output, and dependencies through the creation of an application map which was used by management for troubleshooting, training, and product management discussions.

Directed multiple teams and coordinated testing assignments for various concurrent projects in a wide range of markets including tax revenue, publishing, and health care. Successfully researched and implemented an ad-hoc SQA process which supported the creation and implementation of customer approved custom software. Interviewed, hired, and trained software quality analysts.• Helped to obtain an 8 million dollar contract through the creation and presentation discussing the maturity of the company's test processes to an audience of mixed technical abilities.• Helped to retain an 8 million dollar contract and stabilize the deliverable applications by refining test resources and fostering a healthy client / tester relationship that improved communications and trust.• Served as a successful proof of concept which led to the inclusion of the SQA role on future projects within the organization.

Master Of Science - Ms, Management Information Systems And Services

Bs, Computer Information Systems

Summa Cum Laude - GPA 4.0