Jose M. Pena Email and Phone Number
Jose M. Pena personal email
- Valid
Senior executive with international experience in Spain, Europe, US and Latin America. P&L management at different services industries for both multinational and local clients. Technology Entrepreneur. - Solid experience during more than 30 years in Care Services, BPO, Internet and Security Services industries. - Senior roles in Operations, IT, Sales and General Management. - Global experience in US, Latin America and EMEA. Able to work integrating different cultures.- P&L responsibility for leading US and Spanish multinationals (Sitel, Sykes, Prosegur and DomusVi). - Founder of two companies in Spain (Huaris CC and Chaxpert), creating more than 400 jobs.- Transformation and turn-around of several businesses thru technology implementation, new products and re-organization. - Results oriented. Specialties: * Services for large organizations* Technology and Telecommunication* Digital Transformation* Start-ups* International business, Europe and Americas.
Domusvi España
View- Website:
- domusvi.es
- Employees:
- 4639
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Domusvi EspañaMadrid, Es
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Chief Executive OfficerDomusvi España Sep 2021 - PresentBarcelona, Barcelona, EsDomusVi is the leading health and social services provider. It has a workforce made up of more than 28.000 employees in Spain, who provide nursing home and domiciliary care services to 200.000 people every year. The organization has developed an innovative person-centred care protocol based on three main areas: humane, friendly treatment, specialist healthcare and a focus on comfort and wellbeing, which permeate all these services.We accompany people through their lives, providing services adapted to all levels of dependency.
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Ceo Security Business UnitProsegur Mar 2020 - Sep 2021Madrid, Madrid, Es -
Managing Director Security AmericaProsegur Jul 2017 - Feb 2020Madrid, Madrid, Es
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General ManagerProsegur Dec 2012 - Jul 2017Madrid, Madrid, EsGeneral Manager of Security Solutions Business Unit (SIS) in Spain. Responsible of the Surveillance and Corporate Technology Business Lines for the 3rd largest Private Security Company in the World. P&L responsibility, managing directly an organization with more than 21,000 employees in Spain.Prosegur is one of the main multinational companies in the private security industry, with presence in 19 countries.
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Board MemberHuaris Cc Jul 2007 - Jul 2017Founded a new company to provide Support and Customer Care Services.Shareholder and Member of the Board.Based in Bembibre (Leon), with more than 400 professionals. Contact Center services to provide call center, social media, and internet chat operations. Customer Service, Telemarketing and Customer Acquisition. -
Co-Founder & Board MemberChaxpert Jul 2010 - Dec 2013Chaxpert was an Internet start-up, offering a Technology application to improve the Web-selfservice solution thru an integrated knowledge database and chat.This tool helped companies to improve the customer satisfaction rating on the web experience, and reduce cost at the same time thru voice and email volume reduction. Launch the company in Spain with offices in Madrid and Sao Paulo, with financial and business partners in France.
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Vice President, Sales And Client ManagementSykes Sep 2008 - Jul 2010Tampa, Florida, UsResponsible of the business Development and Client Management of the Spanish and Portuguese regions for Sykes. Building a Sales Team with regional focus for Mexico, Central America, Brazil, Argentina and Spain. -
General ManagerSykes Sep 2007 - Nov 2008Tampa, Florida, UsManaging all the areas of the business in the Spanish subsidiary. Responsible for re-organizing the business, setting-up a new organization, contract renegotiation, and performance improvement plan. Successful implementation on-shore and off-shore new contracts.SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world.
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CooSitel Aug 2003 - Feb 2007Miami, Fl, UsChief Operating Officer, EMEAManaging +500 MM USD turnover with 8 geographical Business Units in 13 European countries, with 15,000 employees in 32 facilities.Responsible for implementing global customer contact center strategy, defining financial budgeting, forecasting, sales goals, managing client relationships and creating a strong management team to operate the local businesses. SITEL Corporation was a leading global provider of outsourced customer support services and listed on New York Stock Exchange -
Managing DirectorSitel May 2001 - Aug 2003Miami, Fl, UsResponsible of the SITEL businesses in Spain and Latin America.Reported to the SITEL Executive Committee with the responsibility of 6 countries P&L’s, overseeing local management teams.
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C.O.O.Sitel Jan 2000 - May 2001Miami, Fl, UsManaged all Latin America operations in 4 countries with 2.500 employees and over 30 large customers.
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C.I.O.Sitel Jan 1999 - Jan 2000Miami, Fl, UsSupporting technology and sales activity in Latin America Region, with operations in three countries. Responsible for new projects set-up, and coordinating the most advanced solutions offered to our customers in the sales process.
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Sales & Marketing DirectorSitel Jan 1998 - Jan 1999Miami, Fl, UsResponsible for building, maintaining and growing a 60 million-dollar budget in Spain and Portugal.
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It DirectorSitel Jun 1996 - Dec 1997Miami, Fl, UsMember of the Spain, Portugal Committee Board and the SITEL European Strategic Technology Board. Director of a 40-person department with five areas of responsibility. Responsible for all the Operational processes and IT Infrastructure that managed over two thousands workstations. Project Management Coordination in the set-up and solution mapping for any new client.
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It & Organization ManagerTeleaction Feb 1990 - Jun 1996Was brought into the company with the objective of implementing the process and discipline to develop the technical infrastructure within the company, that would move Teleaction ahead of the competition to bring more IT value added services to existing and potential new customers. Created and implemented the IT Project Management department.
Jose M. Pena Skills
Jose M. Pena Education Details
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Universidad Politécnica De MadridTelecomunicacion
Frequently Asked Questions about Jose M. Pena
What company does Jose M. Pena work for?
Jose M. Pena works for Domusvi España
What is Jose M. Pena's role at the current company?
Jose M. Pena's current role is Chief Executive Officer at DomusVi España.
What is Jose M. Pena's email address?
Jose M. Pena's email address is pe****@****ail.com
What schools did Jose M. Pena attend?
Jose M. Pena attended Universidad Politécnica De Madrid.
What skills is Jose M. Pena known for?
Jose M. Pena has skills like Outsourcing, Crm, Start Ups, Business Development, Management, Telecommunications, Team Leadership, Bpo, Leadership, Team Management, Business Strategy, Call Centers.
Who are Jose M. Pena's colleagues?
Jose M. Pena's colleagues are Sandra Jimenez, Paula Beneito Abad, Iria Estévez, Diana A. Cardona T., Soraya Arrotbi Gómez, Cristina Hidalgo, Rocio Lagerenza.
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