Jose M. Pena Email & Phone Number

Madrid, Es

Barcelona, Barcelona, Es

DomusVi is the leading health and social services provider. It has a workforce made up of more than 28.000 employees in Spain, who provide nursing home and domiciliary care services to 200.000 people every year. The organization has developed an innovative person-centred care protocol based on three main areas: humane, friendly treatment, specialist healthcare and a focus on comfort and wellbeing, which permeate all these services.We accompany people through their lives, providing services adapted to all levels of dependency.

Madrid, Madrid, Es

Madrid, Madrid, Es

Madrid, Madrid, Es

General Manager of Security Solutions Business Unit (SIS) in Spain. Responsible of the Surveillance and Corporate Technology Business Lines for the 3rd largest Private Security Company in the World. P&L responsibility, managing directly an organization with more than 21,000 employees in Spain.Prosegur is one of the main multinational companies in the private security industry, with presence in 19 countries.

Founded a new company to provide Support and Customer Care Services.Shareholder and Member of the Board.Based in Bembibre (Leon), with more than 400 professionals. Contact Center services to provide call center, social media, and internet chat operations. Customer Service, Telemarketing and Customer Acquisition.

Chaxpert was an Internet start-up, offering a Technology application to improve the Web-selfservice solution thru an integrated knowledge database and chat.This tool helped companies to improve the customer satisfaction rating on the web experience, and reduce cost at the same time thru voice and email volume reduction. Launch the company in Spain with offices in Madrid and Sao Paulo, with financial and business partners in France.

Tampa, Florida, Us

Responsible of the business Development and Client Management of the Spanish and Portuguese regions for Sykes. Building a Sales Team with regional focus for Mexico, Central America, Brazil, Argentina and Spain.

Tampa, Florida, Us

Managing all the areas of the business in the Spanish subsidiary. Responsible for re-organizing the business, setting-up a new organization, contract renegotiation, and performance improvement plan. Successful implementation on-shore and off-shore new contracts.SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world.

Miami, Fl, Us

Chief Operating Officer, EMEAManaging +500 MM USD turnover with 8 geographical Business Units in 13 European countries, with 15,000 employees in 32 facilities.Responsible for implementing global customer contact center strategy, defining financial budgeting, forecasting, sales goals, managing client relationships and creating a strong management team to operate the local businesses. SITEL Corporation was a leading global provider of outsourced customer support services and listed on New York Stock Exchange

Miami, Fl, Us

Responsible of the SITEL businesses in Spain and Latin America.Reported to the SITEL Executive Committee with the responsibility of 6 countries P&L’s, overseeing local management teams.

Miami, Fl, Us

Managed all Latin America operations in 4 countries with 2.500 employees and over 30 large customers.

Miami, Fl, Us

Supporting technology and sales activity in Latin America Region, with operations in three countries. Responsible for new projects set-up, and coordinating the most advanced solutions offered to our customers in the sales process.

Miami, Fl, Us

Responsible for building, maintaining and growing a 60 million-dollar budget in Spain and Portugal.

Miami, Fl, Us

Member of the Spain, Portugal Committee Board and the SITEL European Strategic Technology Board. Director of a 40-person department with five areas of responsibility. Responsible for all the Operational processes and IT Infrastructure that managed over two thousands workstations. Project Management Coordination in the set-up and solution mapping for any new client.

Was brought into the company with the objective of implementing the process and discipline to develop the technical infrastructure within the company, that would move Teleaction ahead of the competition to bring more IT value added services to existing and potential new customers. Created and implemented the IT Project Management department.