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Sergio Pena Email & Phone Number
Staff Product Manager - AI products
at
Loft
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Staff Product Manager - AI products
Location
Greater São Paulo Area, Brazil, Brazil
Company size
Who is Sergio Pena? Overview
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Quick answer
Sergio Pena is listed as Staff Product Manager - AI products at Loft, a company with 1854 employees, based in Greater São Paulo Area, Brazil, Brazil. AeroLeads shows a matched LinkedIn profile for Sergio Pena.
Sergio Pena previously worked as Staff Product Manager - Generative AI (GenAI) at Neon and Staff Product Manager - Onboarding & Activation at Neon. Sergio Pena holds Bachelor'S Degree, Computer Engineering from Puc Campinas.
Company email context
Email format at Loft
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Loft
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Profile bio
About Sergio Pena
I’m a seasoned Staff Product Manager with 10+ years of experience leading product development teams. My key achievements include a 30pp increase in activation rate and a 20pp increase of the onboarding completion rate. I am certified by Product Faculty and hold a bachelor’s degree in Computer Engineering.Work experience with: product vision and strategy definition, OKRs, outcome-based planning, writing product documentation (PRFAQ, PRD, GTM, etc), experimentation, product analytics (Mixpanel and Google Analytics), product roadmapping, conversion funnels, feature prioritization, mobile and web products, B2C products, computer vision, GenAI, etc.
Current workplace
Sergio Pena's current company
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Loft
8 roles
Sergio Pena work experience
A career timeline built from the work history available for this profile.
Staff Product Manager - Generative Ai (Genai)
CurrentKey responsibilities:- Craft and lead the company’s GenAI product strategy- Find high-impact opportunities to apply GenAI - Mentor and guide other PMs on AI Product Management- Build GenAI products and/or apply the technology to existing ones
Apr 2024 - Present
Staff Product Manager - Onboarding & Activation
- Designed and implemented the onboarding strategy for the Neon B2C app, resulting in a seamless user experience.Key achievements:
- Achieved a 20 percentage point increase in the onboarding completion rate, significantly enhancing the overall user experience. This improvement was accomplished through continuous A/B testing, iterative feedback.
- Shortened onboarding journey by 61%, setting industry benchmarks for efficiency
- Achieved 93%+ on Customer Effort Score (CES) positive ratings, which showed positive correlation with retention over time
Oct 2022 - May 2024
Senior Product Manager - Activation
- Developed and optimized the first use experience for the Neon B2C app.Key achievements:
- Drove a 30pp increase in activation rate by identifying and addressing user pain points.
- Reduced support contact rate by 92% through proactive problem resolution and improved UX design.
- Identified and capitalized on a monetization opportunity, leading to 30% user adoption and increased revenue.
Sep 2021 - Sep 2022
Senior Product Manager
I led cross-functional teams to align customer needs with business goals, driving product vision through data-driven decision-making, strategic planning, and continuous user feedback. My role involved creating and executing product roadmaps, leveraging metrics, and running experiments to optimize product outcomes.As part of a Consultancy company, I worked.
Mar 2019 - Sep 2021
Product Manager
I led cross-functional teams to align customer needs with business goals, driving product vision through data-driven decision-making, strategic planning, and continuous user feedback. My role involved creating and executing product roadmaps, leveraging metrics, and running experiments to optimize product outcomes.As part of a Consultancy company, I worked.
Oct 2017 - Feb 2019
Product Owner
- Led agile development teams using Scrum and Kanban methodologies for global clients.
- Managed project scope and risks, ensuring successful delivery of complex technical solutions.
- Coordinated a high-profile marketing campaign for a major beverage company during the FIFA World Cup.
Jan 2014 - Sep 2017
Backend Engineer
- Developed software solutions for diverse business needs, specializing in Java,.Net, and Google Cloud infrastructure.
- Key Projects: Developed the largest corporate application in Google Cloud for a major Brazilian insurance company.
Sep 2010 - Dec 2013
Team & coworkers
Colleagues at Loft
Other employees you can reach at loft.com.br. View company contacts for 1854 employees →
PN
Pradeep N
Colleague at Loft
Hyderabad, Telangana, India, India
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JD
Jeferson Dias
Colleague at Loft
Rio De Janeiro, Rio De Janeiro, Brazil, Brazil
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CS
Cibele Silva
Colleague at Loft
São Paulo, Brazil, Brazil
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MC
Maddie Clarke
Colleague at Loft
East Syracuse, New York, United States, United States
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JP
Jéssica Pamella Alves Lopes
Colleague at Loft
Taboão Da Serra, São Paulo, Brazil, Brazil
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GH
Gabriel Hadlich
Colleague at Loft
Palhoça, Santa Catarina, Brazil, Brazil
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BA
Bruna Antunes Ramos
Colleague at Loft
São José, Santa Catarina, Brazil, Brazil
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RP
Roberto Parreira
Colleague at Loft
São Paulo, São Paulo, Brazil, Brazil
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DM
Dilermando Martins
Colleague at Loft
Curitiba, Paraná, Brazil, Brazil
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IT
Iris Tomaz
Colleague at Loft
Santos, São Paulo, Brazil, Brazil
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Pradeep N
Colleague at Loft
Hyderabad, Telangana, India, India
View →
JD
Jeferson Dias
Colleague at Loft
Rio De Janeiro, Rio De Janeiro, Brazil, Brazil
View →
CS
Cibele Silva
Colleague at Loft
São Paulo, Brazil, Brazil
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MC
Maddie Clarke
Colleague at Loft
East Syracuse, New York, United States, United States
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JP
Jéssica Pamella Alves Lopes
Colleague at Loft
Taboão Da Serra, São Paulo, Brazil, Brazil
View →
GH
Gabriel Hadlich
Colleague at Loft
Palhoça, Santa Catarina, Brazil, Brazil
View →
BA
Bruna Antunes Ramos
Colleague at Loft
São José, Santa Catarina, Brazil, Brazil
View →
RP
Roberto Parreira
Colleague at Loft
São Paulo, São Paulo, Brazil, Brazil
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DM
Dilermando Martins
Colleague at Loft
Curitiba, Paraná, Brazil, Brazil
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IT
Iris Tomaz
Colleague at Loft
Santos, São Paulo, Brazil, Brazil
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2 education records
Sergio Pena education
Bachelor'S Degree, Computer Engineering
Master Of Business Administration (Mba), Project Management
Esamc
FAQ
Frequently asked questions about Sergio Pena
Quick answers generated from the profile data available on this page.
What company does Sergio Pena work for?
Sergio Pena works for Loft.
What is Sergio Pena's role at Loft?
Sergio Pena is listed as Staff Product Manager - AI products at Loft.
Where is Sergio Pena based?
Sergio Pena is based in Greater São Paulo Area, Brazil, Brazil while working with Loft.
What companies has Sergio Pena worked for?
Sergio Pena has worked for Loft, Neon, and Ci&T.
Who are Sergio Pena's colleagues at Loft?
Sergio Pena's colleagues at Loft include Pradeep N, Jeferson Dias, Cibele Silva, Maddie Clarke, and Jéssica Pamella Alves Lopes.
How can I contact Sergio Pena?
You can use AeroLeads to view verified contact signals for Sergio Pena at Loft, including work email, phone, and LinkedIn data when available.
What schools did Sergio Pena attend?
Sergio Pena holds Bachelor'S Degree, Computer Engineering from Puc Campinas.
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