Penchalaiah M Email and Phone Number

"Leading the design and implementation of robust CI/CD pipelines using Azure DevOps, automating build, test, and deployment processes across multiple environments to accelerate software delivery and improve release quality.""Architecting and managing scalable Azure cloud infrastructure using Infrastructure as Code (IaC) principles, leveraging tools such as Octopus, Terraform and Azure Resource Manager (ARM) templates to ensure consistency and repeatability.""Spearheading the adoption of containerization technologies, orchestrating microservices deployments using Azure Kubernetes Service (AKS), and implementing efficient container management strategies to enhance application scalability and portability.""Implementing and maintaining comprehensive monitoring, logging, and alerting solutions using Azure Monitor, Application Insights, and Log Analytics to ensure high availability, performance, and rapid incident response.""Collaborating with cross-functional teams to streamline development workflows, fostering a culture of continuous improvement, and mentoring junior team members on DevOps best practices and Azure technologies.""Architecting and implementing disaster recovery and business continuity solutions, ensuring data integrity and minimal downtime for critical applications and services.""Leading the implementation of GitOps practices, managing infrastructure and application deployments through version-controlled repositories, and automating configuration management across the Azure environment.""Designing and implementing robust testing strategies, including unit testing, integration testing, and end-to-end testing, to ensure high-quality code and reliable application performance in production environments.""Implementing and managing Azure Active Directory and role-based access control (RBAC) to ensure secure and appropriate access to cloud resources and applications."

❖ Monitoring application alerts from Opsgenie, and New relic.❖ Support application for Active directory services and LDAP.❖ Monitoring, Developing and testing Azure infra - CI/CD pipelines.❖ Maintaining source code in GitHub.❖ Worked with Azure Log Analytics to monitor performance.❖ Supported multiple projects, collaborate effectively with multiple teams.❖ Participate as part of the global emergency support weekend ROTA for escalated issuesand supporting customer migrations.❖ In addition to customer support responsibilities, I will also have the opportunity to play anintegral part within the implementation and configuration process for new customers.

❖ Monitoring application alerts from Data-Dog, Opsgenie, New relic, Zabbix, Grafana, LogicMonitor, Pingdom, Splunk, Pushover and Prometheus.❖ Responsible for Provisioning, configuring and managing infrastructure-using Terraform.❖ Monitoring, Developing and testing Azure infra - CI/CD pipelines.❖ Identify process improvement needs, recommend solutions, and implement changesneeded to grow the teams HighQ❖ Created diagnostics settings to monitor performance of application, and alert systems andrespond to interruption of service events for running service.❖ Supported builds and deployments for multiple environments like Dev, QA, UAT andProduction.❖ Provide exceptional customer support experience, by effective documentation of customerissues and updating customers on a regular basis.❖ Responsible for monitoring and analyzing business operational and technical key metrics.

❖ Monitoring application alerts from Data-Dog, Opsgenie, New relic, Zabbix, Grafana, LogicMonitor, Pingdom, Splunk, Pushover and Prometheus.❖ Migrating Applications from on premise to Azure cloud❖ Monitoring, Developing and testing Azure infra - CI/CD pipelines.❖ Collaborate with other technical teams to quickly identify issues and resolve to thecustomer's satisfaction.❖ Worked with Azure Log Analytics to monitor performance.❖ Supported multiple projects, collaborate effectively with multiple teams.❖ Participate as part of the global emergency support weekend ROTA for escalated issuesand supporting customer migrations.❖ Provide exceptional customer support experience, by effective documentation of customerissues and updating customers on a regular basis.❖ Responsible for monitoring and analyzing business operational and technical key metrics

•Working effectively with the team, managing team.•Monitoring the CI and Analyzing the cause and troubleshooting.•Preparing SOP, SDP, Dashboard and Asset details according to customer agreement.•Install, configure, and support PC hardware and various software used by end users. •Resolving customer complaints about technical issues on time.•Knowledge on Creating and Maintaining Users, Groups Administration.•Knowledge on Applying Permissions on Files/Directories, ACL to Users and Groups.•Applying STICKY BIT.•Knowledge on Disk Partitions and Mounting File System.•Knowledge on Managing disks using Physical partitions, LVM.•Knowledge on DHCP (Dynamic Host Configuration Protocol).•Troubleshooting Linux system.•Installing, Configuring and Troubleshooting of MS Outlook 2003 and 2007, 2010, Office 365. •Managing Assets, updating regularly, following ITIL process•Processing call & solving problems faced by the users by taking remote through Skype, team viewer and Remote Desktop etc. •Monitoring major networks according to the checklists of the company. Pulling Day-Day, Weekly and Monthly reports for the calls logged on daily basis for the quality improvement of the Systems. •Performing Daily, Weekly and Monthly Backups in Windows Server 2008 R2 (Tape & File Server Backup), VM Backups and RMAN Backup on Oracle DB.•Responsible for all the outages like network links, server issues, Application related issues and monitor till the closure according to the classification and priority.•Documenting all the above incidents in ticketing tool as per the criticality of the issue.•Co-coordinating with Vendors to get the hardware issues get resolved at the earliest.•Knowledge over LAN Technologies like VLANS, VTP, Inter VLAN Routing.•Knowledge on Gateway Redundancy Protocols like HSRP.•Enhanced Security features like DHCP and PORT Security.•Knowledge on Trunk, Access Port, STP.•Knowledge on OSPF, EIGRP, BGP.•Basics Knowledge on WAN Technology.

Install, configure, and support PC hardware and various software used by endusers. Troubleshooting LAN connectivity issues.Resolving customer complaints about technical issues on time.Troubleshoot internet & LAN connectivity/reachability issues.Knowledge over LAN Technologies like VLANS, VTP, Inter VLAN Routing.Knowledge on Gateway Redundancy Protocols like HSRP.Enhanced Security features like DHCP and PORT Security.Sound Knowledge on IP Addressing.Knowledge on Trunk, Access Port, STP.Knowledge on OSPF, EIGRP, BGP.Basics Knowledge on WAN Technology.Troubleshoot all Digisol Routers.