Provide administrative support to the Outpatient Department. •Manage consultation room allocation across Outpatients •Responsible for collating clinic lists & confirming clinical requirements •Diary management •Establish strong working relationship with consultants, practice managers and their secretarial teams •Set-up & manage clinics in CWS, working alongside central bookings team arranging appointment availability •Collaborate with clinical teams scheduling diagnostic tests and patient follow up treatment plans •Work with business office teams on patient registration in Meditech & Meddbase •Produce daily clinic activity floor plans •Prepare and update monthly reports, identifying trends and obstacles to new business growth

Managed a room booking & visitor registration system, providing technical support across the business & soft service teams.• Produced and maintained user guides for virtual & desktop applications• Provided group, 1-1 user training sessions • Managed virtual reservations• Troubleshooting• Set-up new starter accounts •Processed leavers• Created reports for soft service teams•Collated monthly statistics for facilities management

Managed a team of 5 operators. Increased client customer service rating by 50% through, increased first call resolution, monitoring and recording agent interactions improving contact quality, better response times, adherence to schedule. Accurate forecasting of call volumes, minimising queues, maintaining customer satisfaction and managing staffing.Managed a Hospitality Reception Desk - 13 conference suites. Meeting and greeting clients & visitors, conference room scheduling, liaising with pa's & secretarial teams booking Ala Carte lunches, organising bespoke menus, arranging cocktail receptions and providing general administrative support to the hospitality department. •Deputised for the Helpdesk Manager (Maternity Leave)•Mentored new team members• Hospitality Receptionist •Managed 80 conference suites & car park bays across 3 offices•Arranged AV support, visitor registration & catering requirements for room bookings• Raised service requests for both hard & soft services • Compiled statistics for management teams• Maintained office filing system•Provided ad-hoc support as required

Provided administrative support to the Client Services Manager.Increased member retention levels and met gym revenue targets. Project managed the set up of new membership retention initiatives to meet fitness centre sales targets, offering different membership levels; starter packs to new joiners. Sourced external contractors providing additional services, Metabolic Profiling & Gait Analysis. Organised gym challenges, table tennis tournaments. Managed Freelance Instructors, vetting, pre-employment checks, holiday & sickness cover, produced invoices against time sheets for payment. Taught group exercise classes.• Deputised for the Client Services Manager • Provided administrative support and fitness cover to centre managers and team • Met and greeted all members and their guests, arranged building passes for external visitors & contractors•Answered and screened all incoming calls• Responsible for new starter set up and induction process• Maintained Membership database which included members filing system• Reviewed Fitness Centre maintenance issues with sub contractors•Organised studio cover with freelance Instructors • Processed external Instructors & therapists invoices • Managed external promotions – Gait Analysis & Metabolic Profiling• Assisted with team schedules • Managed Petty cash• Managed Membership retention and promoted the Fitness Centre service to prospective members