Account Manager
Current* Focused on developing and maintaining customer relationships with more than 3 years of B2B sales experience. Master various sales skills and ways to deal with diverse groups of customers through the full product/software sales cycle.* Finished 120% - 140% quotas in the past 3 years, and continued to maintain an overachievement of 140% monthly quota in 2022. Successfully increased the lead database by an average of 150/year, with 60% turned into paid customers.* Managed at least 40+… Show more * Focused on developing and maintaining customer relationships with more than 3 years of B2B sales experience. Master various sales skills and ways to deal with diverse groups of customers through the full product/software sales cycle.* Finished 120% - 140% quotas in the past 3 years, and continued to maintain an overachievement of 140% monthly quota in 2022. Successfully increased the lead database by an average of 150/year, with 60% turned into paid customers.* Managed at least 40+ dials and 30+ emails on a daily basis in a fast-paced environment. Created and/or adjusted quotes & orders according to customer's PO or specific requirements, introduced new products to potential leads/clients, resolved daily service/product issues with root-cause analysis, provided customized short-term and long-term solutions, followed up on case by case to ensure the best customer satisfaction.* Helped the sales team by monthly reviewing overall accounts activities and health status, and conducted business opportunities analysis based on multiple factors (customer's purchasing power, personal communication style, product line preference, local policies of customer's location, etc.) Analyzed monthly product performance for every single product as well as tracked sales data of multiple product lines, assisted in defining team sales objectives and targets.* Organized weekly project sharing meetings within the sales team, and/or among other external teams, which helped create cross-functional solutions to scale up project quantities and improved communication efficiency throughout different teams.* Hosted quarterly webinars introducing new products & providing solution training to customers, which consistently strengthened relationships with existing customers as well as attracted a large number of new clients, obtained an overall 98% customer satisfaction score with excellent presentation performance. Show less
