Pengchen (Sarah) Zou Email & Phone Number

Adelaide, Australia

Familiar with:JavaC++Beyond CompareWindows Grep verify++ (to calculate software signature)Microsoft office

Chengdu, Sichuan, China

Responsibilities:- Analyze change requirements- Check the feasibility of the requests- Suggest workarounds- Negotiate the time frame- Aim to provide satisfying services and manage customer expectation- build good relationship with customers- Monitor change requests on RTC (Rational Team Concert)- Check status on WCM (Web Content Management)Achievements.

Hengyang, Hunan, China

Responsibilities:- Teach Reading and Listening lectures for IELTS and TOFEL- Design classes to best suit individual students- Analyze the strong and weak points of students to help them grow faster- Held tutorials to check and explain assignmentsAchievements:- Have helped majority of students achieved their ideal marks within the time frame- Built good.

Melbourne, Australia

Responsibilities:- Provide advice on products, with the aim to encourage customer to buy and return tobuy in the future- Product testing and advises on needed repair- Resolve, record, summarize and report customers’ suggestionsAchievements:- On average, achieved a constant 20% increase in weekly sales figure

Master Of Engineering (Meng), Engineering Management

Activities and Societies: Fund Raising Activities, English Enhancing Community

Bachelor Of Engineering (B.Eng.), Telecommunications Engineering

Graduated with Honors