As an Information Technology Support Specialist at Crandall University, I provide comprehensive tech support to professors and students, ensuring seamless integration and use of technology across the campus. My responsibilities include:Technical Assistance: Address and resolve technical issues for faculty and students, both over the phone and in-person.Classroom Support: Offer immediate on-site support in classrooms to ensure the smooth operation of technological equipment during lectures.Project Management: Participate in various projects, such as installing new devices and upgrading campus-wide internet infrastructure.Problem Solving: Diagnose and troubleshoot hardware, software, and network issues, ensuring minimal disruption to the academic environment.Customer Service: Maintain a high level of customer service, as evidenced by numerous compliments from satisfied users.My role is critical in maintaining the technological backbone of Crandall University, enabling a productive and efficient academic experience for all.

Distributed requirements, assign tasks to the development team and ensure that iterations of the product lunch on time.Communicated fully with the business department and translate business requirements into development requirements, as well as evaluate the feasibility and time cost of development.Gathered user usage data and analyze the data to design future features without conflicting with the company's business logic.Recruited and interviewed technical staff to ensure adequate staffing at different stages.Developed WeChat payment, billing management and revenue analysis functions for merchants to ensure that they can visualize their profits and potential profits.Designed database and interfaces for requirements to ensure development efficiency.Built the server-side framework based on SpringMVC + MySql + Redis + ActiveMQ + MyBatis. 8.Developed the ticket printing service framework and device registration platform to ensure that all forms of POS devices can quickly access our system and print cash receipts after a small amount of development.Designed and developed the OPEN API platform, so that partners with development capabilities can use our interface.

1. Wrote UNIT TEST to ensure that the bug rate of each code commit was reduced, thus improving the development efficiency.2. Used memory leak tools and performance analysis tools to ensure that the software could run stably for a long time after launch.3. Optimized the scanning speed of Zxing QR code, thus improving the efficiency when sharing contacts via QR code.4. Proactively organized requirement analysis meetings to ensure that each development task could be completed on time.