Pengpeng Jiang, Cpa, Cia, Cisa Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Halifax, Nova Scotia, Canada

Halifax, Canada Area

Halifax, Canada Area

• Proactively resolved issues between Citco and broker/counterparty records by liaising with clients and third parties, which resulted in excellent communication and problem-solving skills• Collaborated effectively with team members as well as other departments to provide excellent services to clients and maintain positive relationships• Showed initiatives to take on additional responsibilities and great learning abilities in adapting to changes • Received positive feedback during monthly reviews from colleagues and management commenting on professionalism, teamwork, and drive for results

Halifax, Canada Area

-Assisted the Special Projects Manager to coordinate tasks to support a number of key projects in the Business & Information Services business plan-Managed the storage of critical project documents throughout the project.-Documented project scope, goals and deliverables for distribution to stakeholders.-Documented project progress and provide updates to stakeholders.-Developed process maps as a result of process reviews or new technology implementation.-Assisted to research external resources or vendors required for project expertise.

Halifax, Canada Area

-Demonstrated excellent attention to detail when providing advice and support to first-year students with job applications -Strong communication skills acquired when offering feedback to students via email and in person

Halifax, Canada Area

- Planned orientation activities and Dalhousie Services Fair- Assisted with the implementation of specific elements of the new Student Wellness strategic plan- Maintained the SHP social media presence- Coordinated Terry’s CAUSE and MoveU projects on Dalhousie campus- Enhanced leadership skills and team spirit through the development and implementation of health promotion Communities of Practice- Demonstrated leadership skills and team spirit through the development, refinement and implementation of health promotion communities of practice

-Maintained the Athletics Department website and Fusion online portal website, including necessary edits and updates-Coordinated Dalplex social media updates and content strategy for Dalplex’s Facebook, Twitter & Instagram accounts- Assisted with coordination of Dalplex’s involvement with special events- Created and administered customer and member satisfaction surveys and provide analysis of results- Created and executed monthly Dalplex member email newsletter

6005 Coburg Rd. Halifax, Ns

-Provided superior customer service in a professional and friendly manner-Maintained a high level of knowledge about Scotiabank’s products and services, and ensure customers are provided with accurate information-Processed transactions efficiently and accurately while maintaining high service standards

Halifax, Canada Area

-Provided ongoing health, safety, and social support for Globalink Research Interns (GRIs) and help them become oriented to their host university and the surrounding area.-Experienced, understanding, and respectful of cultural differences

Tianjin City, China

-Reinforced time management skills and working under pressure by providing service in busy environment and serving up to 400 customers per shift-Established organization skills by performing opening and closing duties: set up, cleaning, balancing float and ordering inventory-Develped communication skills by providing excellent customer service, assessing needs, providing suggestions and continually following up with customers-Enhanced leadership skills by training new staff members and regularly scheduling 1- employees for weekly shifts to ensure optimum staffing requirements were met

Education record

Bachelor Of Commerce (B.Com.), Accounting

Activities and Societies: Dalhousie Commerce Society, International Student Support Program(ISSP), Dalhousie International Student.