Peng Lovettiong Email & Phone Number

Denver, Colorado, United States

Colorado, United States

• Built award-winning operations team from scratch, including onboarding, training, coaching, and mentoring; team members earned multiple “At Our Best” awards for excellence
• Aligned routing strategy to marketing / sales best practices with a focus on sales buying groups and specialist teams
• Modernized lead routing and failure handling by integrating LeanData with SFDC, providing ability to scale at speed complex custom routing needs (vacation outages, special event prioritization, product/industry-based.
• Maintained operational systems and tools for marketing and sales, including Marketo, Salesforce.com (SFDC), and in-house applications (upload, scoring & filtering and database management tools)
• Achieved 93% reduction in routing errors for a success rate of 99.6% through delivery of consistent global routing and implementation of robust, scalable processes
• Addressed changing business requirements by replacing XANT tool with Outreach to provide improved reporting

Austin, Texas Area

• Reduced lead upload delays by 91% through Identification and mitigation of largest process and system bottlenecks, using data analysis and critical path map development
• Led implementation of XANT tool to address monitoring and performance management requirements: o Increased number of phone “dials” per sales rep by 60% o Realized 40% increase in tele-qualified leads (TQLs) per sales.
• Achieved 99% campaign data accuracy through implementation of stringent campaign management checks, ensuring seamless sales hand-off and mutual sales/marketing understanding

Austin, Texas Area

• Maintained global lead management process across the Americas, APAC, and EMEA
• Improved efficiency in processes and systems through planning and implementation on numerous projects
• Increased transparency in lead upload processes and systems through design and delivery of Tableau dashboard
• Reduced lead and system issues by 5% and 10% respectively through weekly reviews with the leadership team
• Achieved 90% lead volume forecast accuracy through new weekly forecast data refresh process

Austin, Texas Area

• Identified and analyzed numerous redundances and bad practices in lead management process
• Reduced lead loss by 19% through standardization and automation of processes, increasing data integrity and speed
• Decreased system errors in Eloqua lead management system by 15% through collaboration with IT and development teams, delivering system updates that improved data integrity and increased speed

Austin, Texas, United States

Assisted with brand building & marketing strategyManaged web presence and SEO for clientsDeveloped physical and digital marketing collateral

Melbourne, Victoria, Australia

Helped startups and small businesses generate a web presence, establish marketing and sales practices, and construct marketing strategy

Melbourne

Generated leads and managed client relationshipsMentored new employees in product knowledge and sales tacticsConsistently high sales closing rates

Melbourne

Marketing Review for prospectsStrategy creation within creative teamDigital marketing and social media management

Melbourne

HR, Marketing, and Management ConsultingDeveloped comprehensive business plan

Organise Marketing CampaignsCoordinate Marketing teamSupervise all recurrent operationsLiaise with external partners

530 Lt Collins Street, Melb Vic 3000

Lead GenerationSales process managementDigital Branding StrategySocial Media management

Maintained networks and internet connectionsDebugged and fixed general issues with Macs and PCs

Melbourne

Management of server systemsPrinter and Network MaintenanceEnsure proper running of computersInstallation and debugging of popular applications

Perth, Western Australia, Australia

Mall Sales: Demonstrated Board Games to Adults and KidsWon top salesman in state

Bachelor Of Commerce, Marketing And Management

High School Diploma