A dynamic and self-motivated client relationship professional with a robust background of over 20 years of client facing roles spanning multiple industry sectors. As Client Relationship Manager, I have demonstrated success in increasing and maintaining a client retention rate above 97%, managing client accounts with annual spends between £25,000 and £750,000. My experience includes persuasive negotiation, project management and conflict resolution. With a keen acumen for corporate growth, I worked with a business development team who consistently secured successful bids for new business. Previous experience of running my own small business for almost ten years, cemented a strong appreciation for the value of customer service excellence and an understanding of the pressures faced by business owners and managers. I have managed teams from one to 20 staff, including multiple remote event teams on simultaneous events. My experience includes strategic planning, business process improvements and change management.Client Relationship Management | Project & Events Management | Business Development | Team Management | Client Retention