Angela P. Email and Phone Number

CERTIFICATIONSCISA - Certified Information Systems AuditorPMP – Project Management ProfessionalSix Sigma - Green beltITIL Foundations v2 & v3EDGE Green Belt & EDGE MentorEA - Enrolled Agent – Enrolled to represent clients (individuals, companies, corporations, non-profit organizations, estates) before the IRSGOALI am seeking a permanent role where I can share my passion for exceptional customer support & business services, standardization to increase efficiencies by identification of end to end processes, adding value to the company & business in everything I do including auditing & Agile/PMP methodologies to ensure to remain compliant, secure, competitive & viable for growth.OBJECTIVEReduce Information Technology (IT) Service & Project costs while increasing End User Satisfaction by drawing upon my prior work experiences utilizing ITILv3 Service Lifecycle Processes, as a Project Management Professional (PMP), as an Enrolled Agent (EA), as a Certified Internal Systems Auditor (CISA) & in the areas of Operations, Corporate Finance & Customer Service.Accounting, Account Mgmt, Dashboards, Budgeting, Business Case Justifications, Business Mgmt, Business Analyst,, Call Centers, Change Advisory Board (CAB), Change Mgmt (CM), CMDB, Compliance, Configuration Mgmt, Continual Improvement Mgmt, Contracts & Procurement, Remediation, Cost Mgmt,, Customer Service, Database Administration (dba), Data Analytics, Process Documentation, Financial Analysis, Financial Auditing, Forecasting,, Healthcare, Incident Mgmt (IM), Information Technology (IT), Information Risk Mgmt (IRM),; Key Performance Indicators (KPI), Knowledge Base (KB),, Oil & Gas, Operations Mgmt, Pharmaceuticals, Policy & Procedures,, Problem Mgmt, Quality Assurance (QA), Reporting, Root Cause Analysis (RCA), Service Desk, Service Level Agreements, SOX, SQL, Standard Operating Procedures (SOP), Support Processes, Training Materials, Transition To Business/Business Readiness, Version Control Board.