I created WEB Better to help small businesses make better use of the low-cost and even free resources on the web, and to provide them with affordable and practical marketing and design services. My focus is to be accessible, adaptable, and affordable to help small businesses regenerate their enthusiasm so they can continue to fight the good fight.

After wrapping up a decade-long career as the manager of a Sew This & That, a large sewing appliance retail business, I am the proud co-owner of my own sewing appliance repair business, Mike's Sewing Machine Repairs (with my brother and technician, Mike). For the past few months, I have set up the business, developed appropriate processes, created the business website and built-up its social media presence. Now that this business is up and running with Mike at the helm, I am looking to undertaking a new career for myself. I have an impressive range of business administration, sales supervision, and retail marketing experience, and along with a myriad of office management skills, I am also a creative print marketer, a social media and email marketing champion, and a very creative writer. I have a keen interest in website design, a thorough working knowledge of WordPress, and a strong understanding of effective SEO content. Competent in all aspects Microsoft Office, attentive to the importance of building customer relationships, and able to boost my Certificate 4 in marketing with my Adobe Illustrator prowess, I am an effective sales person both face-to-face, an on-line. Confident, approachable, and friendly, I'm adaptable and not afraid of a challenge. As a 'can-do or die trying' type of person, with the ability to learn just about any tool that I need to help me get the job done, I fit into to new situations easily, and am always on the lookout for a solution to a problem.

Managing a business that focuses on providing a very high standard of customer care means that I need to be adaptable and multi-skilled. From creating a marketing campaign that launches a new $15,000 appliance, to the daily administration of the office and purchasing inventory, it is important to be aware of the individual needs of the customer, while working within budgets, processes and deliverable time frames. I need to maintain a thorough working knowledge on a large range of products, be able impart this in a usable way to my team, and then ensure that the customer absorbs this information and feels confident and content. As a manager, I believe in the importance of good processes, and clear communication, supporting discovery and idea sharing, and encouraging trust and accountability; as a business administrator I value scheduling and prioritizing of tasks, setting clear expectations and deadlines; and as a customer service provider, I understand the need for reliability, friendliness and expertise.

Develop & monitor Workplace Health & Safety, & Rehabilitation strategies, while undertaking risk assessments

Department Support- managing the Home-wares department as a buyer & merchandiserVisual Merchandiser - create & budget all in-store visual displaysConsulting Visual Merchandiser - assist new store set-ups with visual merchandisingStore Merchandiser - devise & implement shop layouts, stock displays both to my own design, or to co-ordinate with negotiated floor plansRetail Sales Front End Control - undertake daily sales & retail activities, while monitoring, supporting & sustaining a successful cash handling environmentCustomer Service - maintain friendly & efficient customer service, in a fast-paced environment, with a diverse range of product knowledge & flexibility

As part of a refit team, strip newly acquired Shell petrol stations & re-merchandise according to negotiated floor plans & product positioning

An autonomous role which included the smooth operation of a 24 hour retail business with structured operating processes. This also involved vehicle hire scheduling & bookings, reception & administration for the mechanical workshop

A great place to get started with a strong focus on high-end customer service