Penny Barnes Email and Phone Number

Implemented add-on products for core platform with clients using project management tools to meet quoted delivery dates. Tasks included client training. Coordinated with other teams to keep projects on track for successfully meeting timeline commitments. Communication with clients and internal status updates were a critical part of the process. Merger projects (both incoming and outgoing) were extended projects requiring analysis of two system data specifications including mapping of fields, coordinating with both merging institutions, programmers and other departments to achieve seamless conversion. Client and internal updates via email, WebEx, and phone and meticulous testing of data mapping results were a critical part of success for the projects. Proven track record of satisfied clients for these extended projects.

Provided service and support for assigned region of clients on core processing platform. Partnered with clients to determine best use of the products offered and when their business needs fit with available features of host and integrated products within Fiserv. 50% Travel.

System support and subject matter expert for credit union core processing platform. Fast-paced call center environment serving over 400 clients. Extended research for escalated and complex issues.Developed and utilized training program for new team members and conducted client training both onsite and at client locations.

Part of an amazing credit union that was service-focused. $500mm assets. Served as Call center team lead, research team lead, collections assistant, credit card service representative.