Penny Chen Email & Phone Number

Hartford, Ct, Us

Rocky Hill, Connecticut, United States

Own the product roadmap and company's strategic new initiative in 1-3 years' horizon. Lead a group of Engineers and Technicians on new product development. Manage post-sale service and increase customer satisfaction.

Rocky Hill, Connecticut

East Hartford, Ct

Windsor, Ct

 Lead 3 medical projects qualification process. Completed Installation Qualification (IQ), Operational Qualification (OQ) and Performance Qualification (PQ) for a new product with a Fortune 50 client within 18 months. The product was launched into production which contributed to a significant reduction of infection rate in hospital operating room.  Initiated a coating project which created a brand new division in the company. This initiative has completely changed the supply chain landscape for the company and achieved raw material cost reduction by more than 25%.  Managed an innovative project with breakthrough technologies in printed electronics and supervised production trials / qualification tests. Lead the project from feasibility study into small batch pilot production run.  Introduced best practices in project management and product portfolio management into Specialty Printing to guide the company’s strategic direction and resource allocations across 4 business units.

Effectively managed P&L for PNP product portfolio consisted of 7 products lines. Maintained product competitive edge in the market place, and held 30% plus overall market share.Established product strategy, product positioning, and pricing structure. Monitored individual product performance in terms of volume, revenue and gross margin. Provided countermeasure actions for under performed products and monitored improvements monthly. Managed product life cycle and a multiple-year product roadmap to direct resource allocations to maximize return on investment. Understood the voice of customer and translated into product requirement specifications. Played a key role in new product development to ensure the delivered product meet market needs.Be responsible for new product launch. Planned and executed series of activities to enable a successful launch. A recent new product launch has improved profit margin by 40% over the existing product line. Drove product campaigns, news release and trade shows with Marcomm to ensure proper message was communicated to the right audience. Part of the team to first implement SAP CRM module in Gerber Technology to streamline sales and marketing processes with increased targeting rate.

Led corporate level strategic new product development efforts utilizing a stage gate process from concept generation to commercialization. Effectively accelerated time-to-market on new product introductions. Completed 4 key projects and delivered results of platform product launches, line extensions, and/or cost reductions, which contributed multi-million into company’s bottom-line. Led 10 cross-functional team members including Engineering, Manufacturing, Sales, Service, Purchasing, Quality Control, and Finance to ensure project schedule and goals were accomplished during each development stage.Defined project resource and project P&L financial model. Developed project plan and WBS (Work Breakdown Structure) for each project. Operated as a focal point of communication for the project, including regular reports and Gate Review meetings to Senior Management Team.Led a low cost region (China) manufacturing transition project for the cutter product resulting in a 25% cost reduction for migrated assemblies. Utilized ‘Lean’ concept and tools to work with multiple departments to streamline operations inside the company. Organized Kaizen events to optimize New Product Development process. Guide and standardized new product development across different Business Units.

Design, Manufacturing and Marketing: Led a five member team in the development of a solar powered skylight from concept, prototype, and potential manufacturing. Conducted technical feasibility analysis, patent research, and a VOC (voice of customer) survey. Visited distributors and potential suppliers. Designed manufacturing floor plan and calculated funding and resource investments and return.Strategy: Provided effective business solutions to Awesco, a $6 MM company located in Albany, NY. Completed a strategic plan, a business plan, and an operations plan. Used MS Project to create schedule and define resources. The team presented the results to Awesco’s CEO, Finance Controller, and Director of Operations. Based on the recommendation, the projected revenue and profit could achieve 110% and 150% growth respectively within five years. This project was named as one of the best MBA capstone projects and won the ‘Science Applications International Corporation’ award in 2004.

‘Outdoor Wood Boiler’ project: Meet with clients, attorneys, and scientists on environmental legislation and regulation cases. Followed up with case complaints and reported status to the senior engineer. Read technical documents and summarized key information for case analysis. Worked with the NYS EPA, DEC, and NYS Department of Health to find best solutions for the environmental pollution issue.

Designed water supply and discharge system, and fire-fighting system in the mega airport projects. Worked with a multi-functional team to design two domestic airport builds and two airports expansion projects. Developed technical documents, including calculations and bill of materials to support design.

Assisted the Project Manager to roll out a worldwide program ‘Intel Teach to the Future’ into China to facilitate the education and application of IT high-tech products. Utilized MS Project to create project schedule and milestones for presentation to the management team. Tracked project expenses against budget.Assisted in vendor selection and business negotiations, and contributed to a $1.5 MM agreement signed with local partners.

Mba, Commercialization Of New Technology

M.S. Engineering, Environmental & Civil Engineering