Penny Chou Email & Phone Number

Taiwan

Taiwan

Singapore, Singapore

- Analyzed customer data and market trends to identify opportunities for growth, resulting in a 15% increase in sales.- Negotiated a renewal contract with a key account, resulting in a 10% increase in annual revenue and a 40% increase in profit margins.- Exceptional ability to communicate and foster positive business relationships- Review customer complaints and concerns and seek to improve the customer experience- Identified and pursued new business opportunities within… Show more - Analyzed customer data and market trends to identify opportunities for growth, resulting in a 15% increase in sales.- Negotiated a renewal contract with a key account, resulting in a 10% increase in annual revenue and a 40% increase in profit margins.- Exceptional ability to communicate and foster positive business relationships- Review customer complaints and concerns and seek to improve the customer experience- Identified and pursued new business opportunities within existing accounts, resulting in a 20% increase in revenue and a 15% increase in customer retention.- Collaborated with cross-functional team to launch a new product, ensuring customer needs were met. Show less

Taipei City, Taiwan

-Regular communication with partner restaurants. Activate set of services (TMS, food ordering, key integration partnerships rollout, and other addons) to revenue growth-Meet or exceed goals for account retention, satisfaction, and adaption-Develop churn indicators, plan and execute rescue strategy, and revamp account care flow-Build, enhance, and execute long term client relationships and communication at the C-level, with key executives, key decision-makers, and… Show more -Regular communication with partner restaurants. Activate set of services (TMS, food ordering, key integration partnerships rollout, and other addons) to revenue growth-Meet or exceed goals for account retention, satisfaction, and adaption-Develop churn indicators, plan and execute rescue strategy, and revamp account care flow-Build, enhance, and execute long term client relationships and communication at the C-level, with key executives, key decision-makers, and influencers-Increase net ARR incremental in the dedicated cohorts -Act as a trusted advisor to senior executives within the client’s organization Show less

-Monitor food delivery orders for restaurants in Taiwan, Singapore, Malaysia, HongKong, Australia during weekdays and weekends-Onboarding 10+ restaurants for Food Ordering Service.-Develop 8+ partnerships with local delivery partners in 5 countries -Design and develop dispatch flow and guidelines.-Increase delivery success rate and CSAT.-Execute operation and internal process optimization by cooperating with Sales and other global teams-Maintain Data dashboards to ensure… Show more -Monitor food delivery orders for restaurants in Taiwan, Singapore, Malaysia, HongKong, Australia during weekdays and weekends-Onboarding 10+ restaurants for Food Ordering Service.-Develop 8+ partnerships with local delivery partners in 5 countries -Design and develop dispatch flow and guidelines.-Increase delivery success rate and CSAT.-Execute operation and internal process optimization by cooperating with Sales and other global teams-Maintain Data dashboards to ensure metrics accuracy as well as provide insights. Show less

-Help engineer team to make Online ordering product test and write test cases.-Food Ordering Account management.

-Establish process from cold-call, prospect to sales pitch-Assist Sales to advance clients/merchants' closing rate.-Achieve Sales Target 100% per week.-Accomplish 50+ Cold-call meeting every month.