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Penny Chou Email & Phone Number
Customer Success Manager - Singapore and Malaysia and Thailand
at
inline Apps
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Manager - Singapore and Malaysia and Thailand
Location
Singapore, Singapore, Singapore
Company size
Who is Penny Chou? Overview
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Quick answer
Penny Chou is listed as Customer Success Manager - Singapore and Malaysia and Thailand at inline Apps, a company with 140 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Penny Chou.
Penny Chou previously worked as Customer Success Manager - Singapore/Malaysia/Thailand at Inline Apps and Customer Success Manager - Taiwan at Inline Apps. Penny Chou holds Bachelor'S Degree, Fragrance And Cosmetic, Gpa 4.1/4.5 from Kaohsiung Medical University.
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Email format at inline Apps
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inline Apps
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Profile bio
About Penny Chou
Highly skilled Customer Success Manager with 3 years of experience driving revenue growth and enhancing customer satisfaction through strategic account management. I specialize in developing and implementing customer retention strategies, negotiating contract renewals, and analyzing customer data to identify growth opportunities.With experience spanning markets in Taiwan, Singapore, Malaysia, and Thailand, I have a proven track record of securing key accounts, boosting customer loyalty by 25%, and generating over USD $100,000 in revenue through product upselling. I excel in managing portfolios, resolving customer complaints, and improving customer satisfaction scores.In addition to my experience as a Customer Success Manager, I have 3 years of experience as a Product Manager in a non-profit organization. I led a team of over 40 members to develop the official website and the X-Talent platform, a talent database widely used across the tech industry. My role involved close collaboration with engineers and designers, conducting user interviews, and setting delivery timelines to ensure successful project execution.Happy to connect with everyone and explore opportunities together! ✨📍Project Management: Proven ability to plan, execute, and deliver projects on time and within scope.📍Team Leadership: Experienced in leading diverse teams, fostering collaboration, and driving results.📍Strategic Analysis: Skilled in analyzing data and market trends to develop effective strategies.📍Technology Proficiency: Adept at utilizing various technological tools to enhance productivity and efficiency.Contact me: pennychounini@gmail.com#AccountManagement #ProjectManagement #communication #leadership
Current workplace
Penny Chou's current company
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Inline Apps
6 roles
Penny Chou work experience
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Customer Success Manager - Singapore/Malaysia/Thailand
Current- Analyzed customer data and market trends to identify opportunities for growth, resulting in a 15% increase in sales.- Negotiated a renewal contract with a key account, resulting in a 10% increase in annual revenue and a 40% increase in profit margins.- Exceptional ability to communicate and foster positive business relationships- Review customer.
Aug 2023 - Present
Customer Success Manager - Taiwan
Current-Regular communication with partner restaurants. Activate set of services (TMS, food ordering, key integration partnerships rollout, and other addons) to revenue growth-Meet or exceed goals for account retention, satisfaction, and adaption-Develop churn indicators, plan and execute rescue strategy, and revamp account care flow-Build, enhance, and execute.
Jun 2021 - Present
Delivery Partnership & Dispatch Team Lead
-Monitor food delivery orders for restaurants in Taiwan, Singapore, Malaysia, HongKong, Australia during weekdays and weekends-Onboarding 10+ restaurants for Food Ordering Service.-Develop 8+ partnerships with local delivery partners in 5 countries -Design and develop dispatch flow and guidelines.-Increase delivery success rate and CSAT.-Execute operation.
May 2020 - Jun 2021
Product Operation Intern
-Help engineer team to make Online ordering product test and write test cases.-Food Ordering Account management.
Apr 2020 - May 2020
Sales Operation Intern
-Establish process from cold-call, prospect to sales pitch-Assist Sales to advance clients/merchants' closing rate.-Achieve Sales Target 100% per week.-Accomplish 50+ Cold-call meeting every month.
Jan 2020 - Mar 2020
1 education record
Penny Chou education
FAQ
Frequently asked questions about Penny Chou
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What company does Penny Chou work for?
Penny Chou works for inline Apps.
What is Penny Chou's role at inline Apps?
Penny Chou is listed as Customer Success Manager - Singapore and Malaysia and Thailand at inline Apps.
Where is Penny Chou based?
Penny Chou is based in Singapore, Singapore, Singapore while working with inline Apps.
What companies has Penny Chou worked for?
Penny Chou has worked for Inline Apps and Inline Apps 樂排.
How can I contact Penny Chou?
You can use AeroLeads to view verified contact signals for Penny Chou at inline Apps, including work email, phone, and LinkedIn data when available.
What schools did Penny Chou attend?
Penny Chou holds Bachelor'S Degree, Fragrance And Cosmetic, Gpa 4.1/4.5 from Kaohsiung Medical University.
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