Penny Constant Email & Phone Number

Tonbridge, England, United Kingdom

Claims solutions provider for motor & household insurance claimsAdministration | Commercial Lines• Managing the team email inbox, ensuring that each incoming email is signposted to either the correct person or managed personally and continued monitoring of all emails in order to meet target requirements• Answering, directing, helping or resolving matters for incoming calls (call centre environment) – accurately taking down details & updating the database• Logging of claims – confirming details with the policyholder, discussing excess values & logging details, appointing suppliers & preparing claims for file handlers to process• Requesting documentation & validation for new claims prior to upload on to the system• Continually developing insurance product knowledge, changes in processes, procedures or legislation• Ensuring a focused client-centric approach to managing initial policyholder queries, prioritising process handling • Liaising between internal teams, third party suppliers & policyholders, ensuring that all are updated to ensure the smooth and timely progression of claims

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Initially employed within personal insurance claims team & then promoted to the commercial department• Full administration remit for managing policy quotes, issue of policies, managing & mitigating risk, making & approving changes etc• Supported clients through claims processes, ensuring document collection & referring them to the claims department in the correct format• Extensive negotiation with insurance companies for improved rate cards for cars, fire cover, buildings contents insurance etc• Through continual CPD training including product training was able to maintain and updated training record• Negotiating premiums & conditions for new business & renewals• Query resolution on any policy change etc• Monthly report - generation & checking• Claim management & lodging of claims with insurance companies • Responsible for liability claims for a defined geographical territory• Taking the initial enquiry/incident calls• Ensuring all details are captured accurately & lodging the claimsAccount Support • Own sales ledger, monitoring of non-payment of monthly subscriptions• Chasing up payment• Achieved 45 debtor day on sales ledger• Overall credit control management• Raising invoices • Purchase ledger - matched, batched & coded invoicesOffice Management• Deputised in the office managers absence• Managed a team of 13 FTE• Monitored sick leave, annual leave, timekeeping etc• Resolution of general team issues & frustrations • Trained new & junior staff members on company processes & commercial underwriting understanding & compliance• Supported the team with taking incoming calls, transferring, taking messages, signposting clients to the right person/department or taking action/resolver the caller’s requirement• Supporting in the reception area – meet & greet, signing for parcels etc• Updating the client satisfaction register• Arranging servicing of fire equipment• Managed the stationery budget & requirement for the office

Education record

Education record

Education record