Penny Curtis-Hitte Email and Phone Number

- Contracted to ADP.- Multitasked multiple medium to large clients simultaneously across the US.- Professionally serviced clients and collaborated with employees at all levels, including executives.- Scheduled and coordinated first welcome client call.- Analyzed client needs and provided recommendations for additional features to be utilized.- Set accurate and realistic expectations regarding timelines, software, hardware, and process flow.- Built and adjusted time and attendance parameters, timeclocks, accrual policies and incidences, etc.- Proactively identified issues and provided solutions, communicated with client to complete tasks.- Client walk-through and creation/utilization of services, including one-on-one or group training sessions live in-person or virtual. - Experience with data retrieval, analysis, manipulation, and transformation. - Custom trend reporting, analysis, and technical writing.- Successfully implemented over 30 clients across various fields: logistics, hospitality, medical, retail, dealerships, brokers, etc.- Superior discretion and confidentiality of highly sensitive information.- Ability to work both independently and part of a team managing workloads to ensure deadlines are met. Utilizes best practice approach.- Cross-border collaboration setups with Canada, Mexico, and Puerto Rico.

- Contracted to ADP.- Attended daily team/client meetings.- Communicated with client effectively to provide superior service.- Followed methodology and successfully completed deadlines.- Multitasked multiple clients simultaneously across US for migrated clients.- Configured the following: time off policies, timecards, pay classes, pay codes, holidays, time entry, pay code calculations, labor cost fields, shift differentials, security access permissions, data validations, imports, custom reporting, client training, scheduling.

Configured, processed and taught Time & Labor Mgmt, including FLSA OT Calc.. Payroll Dept backup and mentor. Audited payroll, pension and GL. Created complex ad-hoc reports for senior managent.

Soley processed +1600 employees payroll bi-weekly and -/+ 1800 timecards in a fast paced environment.

HRIS/HRMS experienced.