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A highly effective, experienced and resourceful Business Excellence Manager with strong people management qualities that can be applied within varied and challenging business change environments. Utilises a blend of long term thinking coupled with practical hands on approach, to successfully support significant business change and process standardisation. Prince and Agile qualified, with specialist knowledge and experience in end to end staffing and recruitment systems and processes, policy and process redevelopment, Contract negotiation, bid development and Client implementations. With strong people and stakeholder management skills, matrix management of large teams, support and operations building relationships across multiple countries.Broad experience within the Staffing and Recruiting industry, from onboarding, data, payroll/billing through to financials, implementing business projects, through to building and managing strategic relationships as a business partner, driving innovation and synergies via technology and processes. I’m an advocate of change, embracing new technologies with a focus on automation and customer centricity.Proven experience in transactional data processing through to senior management and partnering with demonstrable career progression having worked with various recruitment organisations focusing in specific market sectors, both Prince 2 and Agile qualifiedAspirations:To leverage my experience to become a key strategic manager within this or other organisations.Specialties:Collects and analyses data, identifies opportunities, develops solutions, implements improvements and helps operational management ensure sustainability Testing management, includes functional and business, creation of scenarios through to implementationSystem integrations, data and processPolicy & process development & implementationClient and Team Management
The Adecco Group
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Business Excellence Manager Global Middle OfficeThe Adecco Group Jul 2021 - PresentZurich, Zurich, Ch
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Senior Finance Business PartnerAdecco Group Uk & Ireland Feb 2015 - Jun 2020Zurich, Zurich, Ch
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Head Of Payroll & BillingRandstad Jan 2014 - Jan 2015Diemen, Noord-Holland, NlResponsible for payroll, both candidates and colleagues, and billing for the UK with a team of circa 50, paying approx.. 18k workers each week and billing £11 mil, supporting and paying 2000 colleagues each month reporting into the UK shared services finance director. Ensuring timely and accurate processing of both payroll and invoicing for prompt cash collection maintaining targets and SLA’s. Working closely with IT and operations to deliver key projects aligned to business strategy whilst always maintaining our service delivery, building and strengthening relationships both internal and external to continue influencing and supporting the business in their decision making process to drive continuous improvements.Achievements include» Restructure of payroll and billing teams, roles and responsibilities gaining accountability» Identifying improvements through process and lean reducing FTE’s by 5 in first quarter» Core controls implemented through process and systems reducing errors» Setup and implementation of UAT team and processes» Implementing Key Control Framework -
Uk & Ireland Im Business PartnerAdecco Dec 2010 - Dec 2013My role is to provide a clear and dedicated point of interaction between IT, the business units and other functions, building and strengthening relationships. I was one of the five key members of the IT leadership team reporting directly to the CIO, through recent changes in our organisation I now report through to Global, EMEA Senior Vice President. I remain the single point of contact for the country CEO and operational directors managing key communications and monthly reporting. I am fully accountable for the forecast and budget of initiatives/projects for the central service functions, with end to end responsibility for SLA compliant services provision for projects and operations monitoring and tracking benefit realisation. This also includes responsibility for defining, consolidating and arbitration of business requirements always aligning wherever possible across the group for standardisation. Achievements include» Assumed responsibility for the IT requirements, governance and management of client implementations, this included implementation of documents and process to support the business. » MSP Client Implementation, contract value of £20 million paying 2500 associates each week» Implementations of VMS integrations including Peoplefluent, Fieldglass, Beeline, Skillstream» End to End solution delivery to support the pay/bill and financials for the London Olympic Games » Devising creative solutions focusing on continuous improvement in order to drive through decisions to improve business performance and ensure projects align with the technology that best provides maximum return on investment» Exceptional performance award winner 2011 and 2012
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Uk & Ireland Billing Manager/Business Process Change/Service DeliveryAdecco Uk Feb 2008 - Dec 2010Zurich, ChResponsible for the Adecco UK and Ireland group billing of approx £1.3 billion per year, ensuring timely and accurate invoicing for prompt cash collection maintaining targets. Part of my role was delivery of service levels to support the business operations including the introduction and streamlining of end to end business processes and standardisation to reduce manual intervention and costs. Directly managing and supporting any special billing requirements – liaising with Operations, Legal, Finance and specific ‘Brand’ Directors always ensuring the costs of services remained viable to the business units. I was responsible for key financial operations processes and client satisfaction across the UK, Ireland and Bulgaria service centres always striving for continued improvements to our support functions. Achievements include» Successful implementation of a new billing system achieving efficiencies in transactional processing, and cost reductions. » Reduction of Held Billing from £5mil to £1.5mil in a quarter» Reduction in DSO from 61 days to 47.7 days in one year» Designed and implemented KPI definitions and measures for monthly board reporting, enabling key business KPI’s to be measured, managed and improved» Successful streamlining of billing/special billing processes across 5 Adecco brands reducing costs» Strong people and stakeholder management skills, staff development, matrix management of large teams, support and operations» Shared Services Lead into the UK and Ireland PMO for two significant acquisitions achieving successful integration of services, systems and processes across Uk, Ireland and Budapest service centres -
Contractor Payments ManagerAdecco Uk Feb 2007 - Sep 2007Zurich, ChResponsible for the Computer People and Jonathan Wren brands of Adecco UK & Ireland payrolls for PAYE and Ltd Company Contractors. Managing a team of 22 ensuring timely and accuracy of the weekly and monthly Payroll of approx. £11mil / Average 33,000 timesheets processed per month with headcount reduction through process improvements and standardisation. Achievements include» Streamlining processes within the brands to achieve efficiencies, reducing costs» Introduction of monthly KPIs
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Payroll Services ManagerSwift Technical Group Aug 2006 - Jan 2007I was responsible for providing payroll and billing services to overseas contractors and clients in the oil and gas industries, covering PAYE and Ltd Company contractors. Managing a team of 7 to ensure the timely and accurate payments for our contractors and invoicing our clients for prompt cash collection maintaining targets and cash flow.
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Group Payroll & Billing ManagerCarlisle Staffing Apr 2001 - Jul 2006Responsible for the weekly payroll and billing functions including the query management team ensuring prompt payroll and billing supporting all brands with a team of 20. I also managed the monthly colleague payrolls for approximately 900 staff wth a team of 2. Working alongside Brand Managers optimising business strategy and change ensuring support functions aligned and structured to maintain costs whilst working on continuous improvement with market awareness. Achievements include» Implementation of a payroll helpdesk for supporting calls from both the permanent and temporary staff. » Implementation of a new middle office system for pay and bill from planning through to User Acceptance Testing and ‘go live’. » Successful integration of 2 back office locations through acquisitions and consolidation» Production of management information and reporting, enabling KPI’s to be managed and improved
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Client Services ManagerModis/Hunterskill Howard Nov 1998 - Mar 2001Reporting to the Finance Director responsible for the UK and International contractors’ payroll, including the invoicing of services to clients, ensuring prompt cash collection and query management maintaining service levels. Management of the service centre teams covering Finance, Purchasing, Salaries, Commissions and Forecasting.
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Contracts Manager/Payroll Team LeaderBrook Street Mar 1994 - Nov 1998Responsible for dealing with high profile clients and managing staff bookings between regional branches and head office. This included contract preparation, negotiation with operations and the client through to the approval. I also managed the service level agreements, compiling and reporting to the regional directors. Complete responsibility for a team of 6 generating the weekly payroll, from data entry through the payroll and billing processing distributing invoices to the clients.
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Payroll Services ManagerCompel Maintenance Jul 1990 - Feb 1994I had Responsibility for Sourcing, negotiation and procurement of computer equipment and components through to order processing, invoicing and stock control of consumable products. I managed the co ordination of service engineers in the UK and Scotland for specific clients assigned to me, this included the scheduling and control of service contracts and site audits.
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Data Entry ContractsBritish Aerospace/Taylor Barnard Sep 1987 - Dec 1989I had Responsibility for Sourcing, negotiation and procurement of computer equipment and components through to order processing, invoicing and stock control of consumable products. I managed the co ordination of service engineers in the UK and Scotland for specific clients assigned to me, this included the scheduling and control of service contracts and site audits. Working in a team of four I managed a selection of clients, duties were data entry, processing and confirmation of incoming customer orders. Liaising with the customers and delivery staff ensuring timetables were adhered to, managing stock control, expediting of orders and deliveries.
Penny Francis Skills
Frequently Asked Questions about Penny Francis
What company does Penny Francis work for?
Penny Francis works for The Adecco Group
What is Penny Francis's role at the current company?
Penny Francis's current role is Multi Award Winning Business Partner, Operational Excellence, Process Design, Project Management, Payroll and Billing, Prince2, Agile.
What is Penny Francis's email address?
Penny Francis's email address is pe****@****o.co.uk
What is Penny Francis's direct phone number?
Penny Francis's direct phone number is +4420730*****
What are some of Penny Francis's interests?
Penny Francis has interest in Travel, Social Networks, Theatre.
What skills is Penny Francis known for?
Penny Francis has skills like Recruiting, Performance Management, Change Management, Management, Team Management, Training, Payroll, Budgets, Team Building, Contract Negotiation, Accounts Receivable, Forecasting.
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