Penny Hew is a Strategic, Operational & Quality Management at Procurae Group. Colleagues describe her as "As CEO of a home care business, the quality framework and delivery consistency across our business is fundamental to the care we provide and the experience for our customers. I have worked with Penny over the last year and she has worked tirelessly to implement a robust quality system, supported by policies, documentation and training, to improve the delivery of a business that was lacking a coordinated approach to quality management. Penny built a strong relationship with local branch managers and senior managers to shape the approach to quality in a post-acquisition environment and rolled out the new approach across the business. Penny was also accountable for managing the day to day relationship with the industry regulator and carried out internal quality audits in branches to 'test' the performance against challenging internal standards. This proved to be a very valuable approach to quality measurement and Penny was making a very positive difference for the business." and "Penny was one of the first people that I met when I joined Ark Home Healthcare. She has been a constant contact since then and her knowledge of CQC and the healthcare industry’s compliance requirements have been invaluable. Penny is one of the most hard working, conscientious colleagues that I’ve ever had the pleasure to work with. She often goes above and beyond the call of duty to support others in the business and works with honesty and integrity. She is a great asset to any business that she works with. "