Professional ExperienceOperations ManagerSeptember 2004 to CurrentThe Sports Authority – Tampa, FLManaged a team of over 30 employees in a fast paced, high volume store; responsibilities included Human Resources, payroll, hiring, technical support, safety audits, loss prevention and facilities management.De-escalated situations with upset or disgruntled customers in a positive and professional mannerLead the monthly Operational conference call which discussed plans and ideas for store and company improvements and regular day to day operational functions and statistics Ensured that all merchandise was secure by implementing new security processes and measuresMaintained store staffing by recruiting, selecting, orienting and training employeesProperly trained all employees to ensure they are knowledgeable with all products and safety requirementsPartnered with Loss Prevention to minimize shrink and maximize store profitability Over saw all facility and building maintenance requests were resolved in a timely manner with minimal expense to the companyStore ManagerJuly 2000 to September 2004Avenue – Tampa, FLOverseeing daily operations and key initiatives through a team of managers and 10 associates for a $4 million dollar retail facilityEnsure that managers maximize employee productivity but utilizing proper time management skillsMaintaining sufficient product inventory to ensure that all customer needs are met and adequate product assortment is availableProviding comprehensive employee training to ensure that all employees are knowledgeable in the requirements of their roleRally and empower all staff to ensure confidence in making customer centric decisions that benefit the customer but are still within policy guidelinesRegularly met with associates implement a Development Action Plan to ensure growth and development for each individual at their own pace