Penny King Email and Phone Number

Achievements:• Delivery and deployment of enterprise-wide desktop IT solutions across multiple UK and overseas sites. and overseas sites on a newly implemented customer asset management system. • Management and implementation support throughout deployment of new cu • Audit rationalisation and baseline of legacy desktop estate across multiple UK stomer mobile communication system, within time and budget targets.• Improved morale and actively encouraged team… Show more Achievements:• Delivery and deployment of enterprise-wide desktop IT solutions across multiple UK and overseas sites. and overseas sites on a newly implemented customer asset management system. • Management and implementation support throughout deployment of new cu • Audit rationalisation and baseline of legacy desktop estate across multiple UK stomer mobile communication system, within time and budget targets.• Improved morale and actively encouraged team identity.Experience:Role: Service Hierarchy Manager• Proficient in use of HP Service and Asset Manager Toolsets.• Audited the IT Infrastructure of a Large Government Organisation, generating financial savings by investigating redundant IT Equipment suitable for Disposal.• Contributed towards definition of Service Hierarchy• Confidently liaises with a diverse customer set, effectively collaborating to achieve the business objective of ensuring an accurate CMS throughout all UK and overseas sites. Show less

• Implementation management throughout the deployment of a complex, impact level 6, enterprise-wide desktop across multiple UK and overseas sites. • Provision of manning and equipment at short notice in support of enterprise-wide desktop solution.• Liaison between deployment management team and on-site customer, providing information conduit and escalation route to the UK based project management team. • Single point of contact and escalation for all logistical matters regarding… Show more • Implementation management throughout the deployment of a complex, impact level 6, enterprise-wide desktop across multiple UK and overseas sites. • Provision of manning and equipment at short notice in support of enterprise-wide desktop solution.• Liaison between deployment management team and on-site customer, providing information conduit and escalation route to the UK based project management team. • Single point of contact and escalation for all logistical matters regarding deployment of hardware and software. • In-depth understanding of customer and supplier ILS (Integrated Logistics Support) management toolsets including Asset Manager and SAP (System Application Products). • Provided Project Management for complex overseas multiple site deployment. Route cause analysis, identifying processes and solving various logistical and procurement issues providing best outcome for customer and supplier. • Deputising for the Infrastructure Build Team Manager, to include managing a team of up to 16 build engineers. Show less

• Provision of close admin support and PA duties to team responsible for initiation of New Technology projects within large Government customer.• Customer liaison and support for Blackberry Mobile Phone Pilot.• Admin Support to the Apprentice Scheme and SUTs (Sponsored Undergraduate Technologists).• Facilitation of SUT Familiarisation Event in April 2009 in preparation for 49 students to join various technology departments in Summer 2009 for 3-month placements.• PA duties to the… Show more • Provision of close admin support and PA duties to team responsible for initiation of New Technology projects within large Government customer.• Customer liaison and support for Blackberry Mobile Phone Pilot.• Admin Support to the Apprentice Scheme and SUTs (Sponsored Undergraduate Technologists).• Facilitation of SUT Familiarisation Event in April 2009 in preparation for 49 students to join various technology departments in Summer 2009 for 3-month placements.• PA duties to the 2 Theme Managers and 4 Project Managers. Show less

Role: Software Asset Management (Auditor)• Use of Corporate Configuration Knowledge (CMDB) and Best Practice to consolidate data from numerous sources, categorising Corporate Assets for project and business benefit.• Creation of progress statistics to ensure Project deadlines was met.• Conducted in-depth comparison analysis data management tools - CMDB with LANDesk, Cisco and other data sources. • Lead extensive interviews of system administrators to determine and refine the… Show more Role: Software Asset Management (Auditor)• Use of Corporate Configuration Knowledge (CMDB) and Best Practice to consolidate data from numerous sources, categorising Corporate Assets for project and business benefit.• Creation of progress statistics to ensure Project deadlines was met.• Conducted in-depth comparison analysis data management tools - CMDB with LANDesk, Cisco and other data sources. • Lead extensive interviews of system administrators to determine and refine the project scope.• Liaised closely with the Software Asset Management (SAM) Project to provide management assurance that all in-scope devices were reporting into LANDesk correctly.• Successfully resolved and reduced the number of anomalous record entries in the CMDB by approx 75% (from 8217 to 500).Role: Data Centre Management/Configuration Management (Auditor)• Responsible for Estate Management of the Government Customer’s Computer Halls at two locations, including supervision and staff training in Estate Management processes.• Regular liaison with external suppliers to ensure correct equipment installation and assurance those new and existing hardware installations met departmental standards and was accurately recorded.Team Leader for the Configuration Audit Team (CMBD)• Supervision/tasking of the Configuration Audit Team (6 Staff), including staff training in new practices and procedures and the production of audit plans and management reports to given timescales.• Analysis and validation of registered assets, ensuring compliance with customer standards.• The team received an ISS Award for successfully completing urgent audits following a change in European Electrical Safety Standards. • Realisation of significant efficiency savings by successfully automating the audit methods, introducing scanning mechanisms to meet best Configuration Management Practice Show less

Role: Tranche - Project Support OfficerProvided project management support to Programme Managers on the New Generation project, using MSP and PRINCE2 methodologies.Role: Assistant Work Package Manager/PSO – Data Cleaning ProjectLed a multi-discipline team delivering a Service Management Project introducing Corporate Change and Configuration Management processes both in the UK and overseas, using ITIL best practice. Role: PSOPSO to Programme Managers using MSP and… Show more Role: Tranche - Project Support OfficerProvided project management support to Programme Managers on the New Generation project, using MSP and PRINCE2 methodologies.Role: Assistant Work Package Manager/PSO – Data Cleaning ProjectLed a multi-discipline team delivering a Service Management Project introducing Corporate Change and Configuration Management processes both in the UK and overseas, using ITIL best practice. Role: PSOPSO to Programme Managers using MSP and PRINCE2 – responsible for validating plans/resource allocation, producing risk/issues mitigation plans for sensitive projects, maintenance of project plans from Project Manager and Team Leaders, and preparation of management information for checkpoint meetingsHR Recruiter for EDS Branch Tewks.Work with hiring managers on recruiting planning meetings.Create job descriptions.Lead the creation of a recruiting and interviewing plan for each open position.Efficiently and effectively fill open positions.Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.Develop a pool of qualified candidates in advance of need.Research and recommend new sources for active and passive candidate recruiting.Build networks to find qualified passive candidates.Post openings in newspaper advertisements, with professional organizations, and in other position appropriate venues. Show less