Penny Koon Email & Phone Number

North Carolina, United States

Lake Mary, Florida, Us

Greensboro, Nc, Us

Led Successful ERP Implementation: Directed the full lifecycle of the NetSuite ERP project,completing it on time, within scope, and under budget, while ensuring seamless communicationbetween business units and the integrator. Implemented Effective Risk Management: Established project controls that identified potential risks early, allowing for proactive mitigation strategies and ensuring high-quality deliverables. Streamlined WMS Deployment: Managed the SoloChain implementation for a 78,000 sq ft distribution center, meeting all project milestones and maintaining optimal performance of inventory management systems. Upgraded Restaurant POS System: Utilized Agile/Scrum methodology to manage the POS upgrade, ensuring timely delivery of enhancements that improved the guest experience through effective collaboration with vendors. Drove Business Intelligence Initiatives: Collaborated with cross-functional teams to define reporting requirements, creating prioritized user stories and project timelines to meet business needs effectively. Enhanced Project Communication: Developed and maintained comprehensive documentation, including status updates and risk assessments, which facilitated transparent communication with stakeholders and senior leadership. Facilitated Online Ordering Solutions: Spearheaded the RFI and RFP processes for vendor selection, developing comprehensive project charters and schedules that engaged multiple departments in the decision-making process. Fostered Cross-Functional Collaboration: Organized regular stand-up meetings to track project progress, address roadblocks, and ensure alignment among teams, enhancing overall project efficiency.

Led Multi-Zone POS Projects: Managed detailed requirements for POS implementations across U.S.clients, ensuring alignment with diverse time zones and operational needs. Enhanced Project Tracking with Jira: Developed comprehensive timelines and milestones, maintaining project momentum to ensure timely delivery of solutions. Oversaw Budget Management: Created and submitted weekly budget reports, effectively managing project finances and ensuring transparency for clients. Coordinated Cross-Functional Collaboration: Worked closely with product managers, developers, and designers to define and document additional client-driven enhancements, facilitating successful software integration and hardware installations.

Directed POS Software Development: Oversaw implementation of a new POS system across 60retail stores, ensuring alignment with corporate goals and stakeholder needs. Improved Reporting Accuracy: Boosted reporting and auditing precision by 50% and increased accounting accuracy by 30% through process automation, particularly in commission tracking. Built and Led High-Performance Teams: Developed and trained a dedicated team of seven, providing 24/7 support during and after the system conversion to ensure seamless operations. Implemented Comprehensive Training Programs: Utilized innovative training methods, including “train the trainer” principles, to deliver effective onsite and remote training for end-users. Orchestrated Key Integrations: Successfully integrated Peoplesoft and Taxware into the POS system, enabling real-time analytics and improved customer tracking capabilities. Managed Data Migration: Collaborated with international teams to migrate legacy data from the old POS system to the new platform, ensuring accuracy and consistency.

Associate Of Science, Information Technology

Bachelor'S Degree, Information Science, B.S. Information Technology

Education record