∎ Liaised with the development team, PO, business stakeholders and SMEs to understand requirements and specifications for objectives of deliverables∎ Built and automated solutions to improve IT infrastructure and operations, continuously monitored and improved where required reliability, resilience, scalability, security, performance and costs of IT solutions∎ Collaborated with cross-functional teams to design, develop, and deploy new features∎ Participated in on-call rotation and a variety of support initiatives including incident management and troubleshooting for clients∎ Self-hosted NextCloud on AWS cloud∎ Monitored system and infrastructure security and performance using Datadog, Sentry and Lacework∎ Documented known solutions to the internal knowledge base

- Maintained a customer base of up to 30 clients at a time and built up rapport through effective interpersonal and communication skills.- Assisted NDIS Participants to identify and plan strategies to achieve their personal goals within a person-centred framework.- Supported participants to implement their NDIS plan to maximise the value for money they receive from their supports.- Liaised with carers, families and significant others involved in providing care, including specialist generic agencies and other mainstream service providers (housing, education, justice, health).- Built the capacity of the participant to achieve greater independence to self-direct services and supports in the longer term.- Supported clients to resolve points of crisis and facilitate resilience in their informal network.- Provided the NDIA with reports on outcomes and success indicators within the agreed reporting frequency.- Met individual KPIs efficiently in high quality.

- Provided legal advice and solutions regarding visa applications, citizenship application, visa refusal and cancellations. - Designed and implemented initiative migration solutions for diverse client requirements.- Advocated for and represented clients at AAT (Administrative Appeals Tribunal).- Liaised with the Department of Home Affairs through effective written and oral communication.