Customer Service / Inside SalesExpedite customer and service center inquiries and orders, and provide assistance in warehouse and office services. Follow up on quotes and outstanding orders using newly implemented SAP system.Active involvement in the Company's Total Quality Management process as evidenced by continuous improvement of processes directed toward reducing costs, improving cycle time, increasing sales/gross profit and customer satisfaction.Carries out policies and procedures as defined in the quality manual.Continuous development through reading, schools, seminars and on-the-job training.

Promoted to Account Manager Report directly to General Manager - responsible for building a territory and growing earnings by developing repeat business relationships in existing accounts and opening new business. Call on engineers, maintenance, purchasing and others using consultative selling approach to learn about customers' applications and needs.Achieve sales and profit goals by developing existing customers, opening new business, and customer retention. Conduct sales and service activities, develop strong customer relationships, identify product applications, and introduce new products and services. Prepare quotations and proposals, follow up and negotiate terms, and close transactions. Organize and conduct training sessions for customers, survey market and competitive conditions. Complete reports regarding itineraries, expenses, sales calls, leads and other related reports . Monitor customer complaints, follow up on outstanding orders, and make emergency calls, night calls, and deliveries as required.

Customer Service / Inside SalesExpedite customer and service center inquiries and orders, and provide assistance in warehouse and office services. Follow up on quotes and outstanding orders.Active involvement in the Company's Total Quality Management process as evidenced by continuous improvement of processes directed toward reducing costs, improving cycle time, increasing sales/gross profit and customer satisfaction.Carries out policies and procedures as defined in the quality manual.Continuous development through reading, schools, seminars and on-the-job training.

and WisconsinPrepare contracts required by State and Federal Government for the housing and mortgage industry. Liaison between Buyers/Sellers, Builders, Home Inspectors and those involved in the home buying process up to and including closing. Trained (CE credits) in Ethnic Diversity and CulturesCertifications and Awards:CRS (Certified Residential SpecialistABR® (Accredited Buyer Representative) DesignationsBlanchard and Calhoun’s Presidents Club

(Bronze Award 2004 and 2005)President - Columbia County Exchange ClubChairperson of the Ace Award Committee – Received National Fundraising Award for Concert Event